Export and import a topic model

You can export models that you have already trained to back them up. You can use these backups to roll back an existing model or to transfer a model to a new project.

Export a model

Exporting a topic model to Cloud Storage lets you save a backup copy of the model so that you can restore it later if needed.

REST

To export a topic model, call the export method on the issueModel resource.

Export Topic Model

Before using any of the request data, make the following replacements:

  • PROJECT_ID: Your project ID.
  • ISSUE_MODEL_ID: The ID of the topic model to export.
  • GCS_DESTINATION: A Cloud Storage URI where the topic model is exported to.

HTTP method and URL: 

POST https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/issueModels/ISSUE_MODEL_ID:export

Request JSON body: 

{ 
  gcs_destination: { 
    object_uri: 'GCS_DESTINATION'
  }
}

To send your request, expand one of these options:

You should receive a JSON response similar to the following:

{
  "name": "projects/PROJECT_ID/locations/us-central1/operations/OPERATION_ID"
}

Import a model

Importing a topic model from Cloud Storage lets you replace an existing topic model or create a new topic model based on an existing model. Starting from an existing model can be useful when you want to make tweaks without changing the original model.

  • To replace an existing topic model, call the import method with a Cloud Storage object URI, pointing to a previously exported topic model from the same project. Contact Center AI Insights pulls the replacement model ID from the exported file.
  • If the topic model does not exist in the project or is being imported into a new project, Contact Center AI Insights automatically creates a new topic model.
  • Optionally, you can set the create_new_model flag if you don't want to replace the existing model.

REST

Import Topic Model

Before using any of the request data, make the following replacements:

  • PROJECT_ID: Your project ID.
  • GCS_SOURCE: The Cloud Storage URI where the topic model is saved.
  • CREATE_NEW_MODEL: Boolean flag to create a new model, rather than replacing an existing model.

HTTP method and URL: 

POST https://contactcenterinsights.googleapis.com/v1/projects/PROJECT_ID/locations/us-central1/issueModels:import

Request JSON body: 

{
  gcs_source: {
    object_uri: 'GCS_SOURCE'
  }
  create_new_model: CREATE_NEW_MODEL
}

To send your request, expand one of these options:

You should receive a JSON response similar to the following:

{
  "name": "projects/PROJECT_ID/locations/us-central1/operations/OPERATION_ID"
}