[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-19。"],[[["\u003cp\u003eAgent Assist can send notifications via Cloud Pub/Sub for completed events, including suggestions, conversation lifecycle updates, and live transcripts.\u003c/p\u003e\n"],["\u003cp\u003eYou can configure Agent Assist to send notifications for all events or only for specific event types, like suggestion_event, life_cycle_event, or new_message_event, through conversation profiles.\u003c/p\u003e\n"],["\u003cp\u003eTo enable Cloud Pub/Sub notifications, you need to have the Dialogflow API enabled and have already created a Cloud Pub/Sub topic.\u003c/p\u003e\n"],["\u003cp\u003eNotifications can be configured via the Agent Assist console or by directly calling the API, allowing for separate configuration of each notification type.\u003c/p\u003e\n"],["\u003cp\u003eEach notification type—suggestion, lifecycle, and new message—sends different data formats in its Cloud Pub/Sub message, with examples provided for each.\u003c/p\u003e\n"]]],[],null,["# Enable Cloud Pub/Sub notifications for CCAI Agent Assist events\n\nEnabling [Cloud Pub/Sub](/pubsub) notifications lets you receive a\nnotification each time an Agent Assist event completes. You can\nconfigure Agent Assist to send a notification for all events or only\nspecified events, including Agent Assist suggestions, conversation\nlifecycle information, and live transcripts.\n\nPrerequisites\n-------------\n\n1. Enable the [Dialogflow API](/dialogflow/es/docs/reference/rest/v2-overview).\n2. Follow the instructions to [create a Cloud Pub/Sub topic](/pubsub/docs/create-topic-console).\n\nEnable Cloud Pub/Sub notifications\n----------------------------------\n\nYou can configure Agent Assist to send a notification for\n*all events* or for *specified events* in your **conversation profile**.\n\nA [conversation profile](/agent-assist/docs/conversation-profile) configures a\nset of parameters that control the suggestions or notifications made to an agent\nduring a conversation. You have the option of configuring [Cloud Pub/Sub](/pubsub)\nnotifications either using the\n[Agent Assist console](https://agentassist.cloud.google.com)\nor by calling the API directly. You can configure each type of notification\nseparately, using the topics that you've created.\n\nFor more details about Cloud Pub/Sub configuration parameters, see the\n[`conversationProfile` reference documentation](/dialogflow/es/docs/reference/rest/v2/projects.conversationProfiles).\n\n### Enable Cloud Pub/Sub notifications using the Agent Assist console\n\n| **Note:** You can use the Agent Assist simulator to create a conversation. In this case, notifications for live transcripts and suggestions are published to Google internal Pub/Sub topics instead of the ones you configured in your conversation profiles.\n\nWhen you create a new conversation profile using the\n[Agent Assist console](https://agentassist.cloud.google.com),\nyou can select which notification types you'd like to receive using the topics\nyou've created:\n\n### Enable Cloud Pub/Sub notifications using the API\n\nIf you prefer to call the API directly to create or update a conversation profile,\ncheck this section for the locations you should configure in the\n[`ConversationProfile`](/dialogflow/es/docs/reference/rest/v2/projects.conversationProfiles)\nresource.\n\nThe following example is configured to enable all Cloud Pub/Sub notifications\nthat match a designated `TOPIC_ID`. \n\n```json\n{\n \"name\": \"projects/PROJECT_ID/locations/global/conversationProfiles/CONVERSATION_PROFILE_ID\",\n \"displayName\": \"CONVERSATION_PROFILE_NAME\",\n \"automatedAgentConfig\": {\n },\n \"humanAgentAssistantConfig\": {\n \"notificationConfig\": {\n \"topic\": \"projects/PROJECT_ID/topics/FEATURE_SUGGESTION_TOPIC_ID\",\n \"messageFormat\": \"JSON\"\n },\n \"humanAgentSuggestionConfig\": {\n \"featureConfigs\": [{\n \"enableEventBasedSuggestion\": true,\n \"suggestionFeature\": {\n \"type\": \"ARTICLE_SUGGESTION\"\n },\n \"conversationModelConfig\": {\n }\n }]\n },\n \"messageAnalysisConfig\": {\n }\n },\n \"notificationConfig\": {\n \"topic\": \"projects/PROJECT_ID/topics/CONVERSARION_LIFECYCLE_TOPIC_ID\",\n \"messageFormat\": \"JSON\"\n },\n \"newMessageEventNotificationConfig\": {\n \"topic\": \"projects/PROJECT_ID/topics/LIVE_TRANSCRIPT_TOPIC_ID\",\n \"messageFormat\": \"JSON\"\n },\n \"newRecognitionResultNotificationConfig\": {\n \"topic\": \"projects/PROJECT_ID/topics/NEW_RECOGNITION_RESULT_TOPIC_ID\",\n \"messageFormat\": \"JSON\"\n },\n \"languageCode\": \"en-US\"\n}\n```\n\n### Configuration of the Cloud Pub/Sub message\n\n### Content of the Cloud Pub/Sub message\n\nThe content of the [Cloud Pub/Sub message](/pubsub/docs/reference/rpc/google.pubsub.v1#pubsubmessage) depends on the event that triggers that Cloud Pub/Sub notification."]]
