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A transferência é o processo de transferir uma conversa de usuário final de um agente virtual do Dialogflow para um agente humano. O Dialogflow oferece várias maneiras de fazer isso.
Seu agente do Dialogflow precisa ser projetado para que, quando determinados
intentos
forem correspondidos, ele indique que a conversa deve ser passada para um agente humano.
A configuração endInteraction faz com que o Dialogflow remova o agente da conversa.
A configuração liveAgentHandoff não é usada diretamente pelo Dialogflow. O valor booleano desse campo é
enviado para sua solicitação de webhook quando a intent é correspondida ou em resposta à sua chamada de API para detectar a intent. Quando o sistema recebe uma intent com esse valor definido, você pode realizar as ações necessárias para entregar a conversa.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-19 UTC."],[[["\u003cp\u003eThis content discusses how to hand off a conversation from a Dialogflow virtual agent to a human agent.\u003c/p\u003e\n"],["\u003cp\u003ePre-GA features are "as is" and may have limited support, as outlined in the "Pre-GA Offerings Terms".\u003c/p\u003e\n"],["\u003cp\u003eDialogflow can be set up to indicate when a conversation should be transferred to a human agent by matching specific intents.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eendInteraction\u003c/code\u003e setting in Dialogflow removes the virtual agent from the conversation, and the \u003ccode\u003eliveAgentHandoff\u003c/code\u003e setting indicates the need for a handoff.\u003c/p\u003e\n"],["\u003cp\u003eThe boolean value of \u003ccode\u003eliveAgentHandoff\u003c/code\u003e is sent in webhook requests or API responses to signal the intent for a handoff to a human.\u003c/p\u003e\n"]]],[],null,["# Handoff to a human agent\n\n| **Preview**\n|\n|\n| This feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nHandoff is the process of handing off an end-user conversation from a Dialogflow virtual agent to a human agent. Dialogflow offers multiple ways to do this.\n\nIndicate handoff in your intent response\n----------------------------------------\n\nFirst, you must create a [Dialogflow virtual agent](/dialogflow/es/docs/agents-overview).\n\nYour Dialogflow agent should be designed so that when certain\n[intents](/dialogflow/es/docs/reference/common-types#intents)\nare matched, it indicates that the Dialogflow agent should hand off the conversation to a human agent.\n\nThe [`endInteraction`](/dialogflow/es/docs/reference/rest/v2/projects.agent.intents) setting triggers Dialogflow to remove the Dialogflow agent from the conversation.\n\nThe [`liveAgentHandoff`](/dialogflow/es/docs/reference/rest/v2/projects.agent.intents) setting is not used directly by Dialogflow. The boolean value of this field is\nsent to your webhook request when the intent is matched, or it is sent in response to your API call to detect intent. When your system receives an intent with this value set, you can take whatever actions are necessary to hand off the conversation."]]
