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O Agent Assist usa a tecnologia de machine learning para oferecer sugestões aos
agentes humanos quando eles estão em uma conversa com um cliente.
As sugestões são baseadas nos seus próprios dados enviados e, portanto, podem ser adaptadas
às suas necessidades comerciais específicas. O Assistente de agentes também tem vários recursos que
podem ser usados para fornecer diferentes tipos de sugestões e ajustar o
conteúdo sugerido para os agentes. Por exemplo, é possível
configurar sugestões usando o recurso Resposta inteligente. Sempre que um usuário final faz uma pergunta, o Agent Assist pode oferecer respostas sugeridas ao agente humano.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],[],[[["\u003cp\u003eAgent Assist utilizes machine learning to offer real-time suggestions to human agents during customer conversations.\u003c/p\u003e\n"],["\u003cp\u003eSuggestions are customized based on your uploaded data, ensuring they align with your specific business needs.\u003c/p\u003e\n"],["\u003cp\u003eThe platform offers multiple features, like Smart Reply, to provide diverse types of suggestions.\u003c/p\u003e\n"],["\u003cp\u003eAgent Assist offers resources for how-to guides, API references, basic concepts, and training tutorials.\u003c/p\u003e\n"]]],[],null,["# Agent Assist documentation\n\nAgent Assist uses machine learning technology to provide suggestions to your\nhuman agents when they are in a conversation with a customer.\nSuggestions are based on your own uploaded data and therefore can be tailored\nto your specific business needs. Agent Assist also has multiple features that\nyou can use to provide different types of suggestions and fine tune the\nsuggested content that is provided to your agents. For example, you can\nconfigure suggestions using the Smart Reply feature. Each time an end-user asks\na question, Agent Assist can provide suggested responses to the human agent. \n[description\n### How-to guides\nLearn a task](/agent-assist/docs/how-to) [code\n### APIs and reference\nSee the Agent Assist REST, RPC, or client libraries reference documentation](/agent-assist/docs/reference-index) [class\n### Concepts\nLearn Agent Assist basics](/agent-assist/docs/concepts) [assignment\n### Tutorials\nLearn how to train a model and test your results using the Agent Assist simulator, no coding required](/agent-assist/docs/tutorials)"]]
