Jika Anda tidak memiliki peran untuk organisasi yang ada, hubungi
Administrator Organisasi untuk mendapatkan akses.
Anda harus memiliki peran Support Account Administrator (roles/cloudsupport.admin). Untuk mempelajari cara menetapkan peran kepada diri sendiri, buka Kontrol akses.
Buka kartu Informasi Dukungan, lalu klik Lihat layanan
Layanan Pelanggan.
Di bagian Dukungan Standar, klik Beli Sekarang.
Di menu drop-down, pilih Google Cloud resource organisasi untuk
penawaran. Klik Lanjutkan.
Dalam menu drop-down, pilih akun Penagihan Cloud untuk biaya dasar Dukungan Standar.
Baca dan setujui persyaratan layanan.
Klik Selesaikan Pembelian.
Menyiapkan Identity and Access Management (IAM)
Anda menggunakan Identity and Access Management (IAM) untuk mengelola cara pengguna di organisasi Anda
mengakses dan menggunakan Dukungan Standar. Untuk menyiapkan IAM, buka Kontrol
akses.
Menyiapkan fitur dukungan
Bagian berikut menjelaskan cara menyiapkan fitur yang disertakan dalam Dukungan Standar. Setelah menyiapkan fitur, Anda dapat mulai menggunakan penawaran.
Akses rekomendasi
Rekomendasi Active Assist
membantu Anda mengoptimalkan resource
Google Cloud. Anda dapat mengakses rekomendasi melalui Google Cloud konsol.
Sebagai pelanggan Dukungan Standar, Anda memiliki kuota yang diperpanjang untuk
Recommender API.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-27 UTC."],[],[],null,["# Purchase and set up Standard Support\n\nThis document explains how to sign up for Standard Support using the\nGoogle Cloud console and set up the offering's support features.\n\nBefore you begin\n----------------\n\n- You must have a Google Cloud organization, and the [Organization Administrator](/resource-manager/docs/access-control-org#using_predefined_roles)\n (`roles/resourcemanager.organizationAdmin`) role for the organization.\n\n To create an organization and add the role, visit\n [Creating and managing organizations](/resource-manager/docs/creating-managing-organization).\n\n If you don't have the role for an existing organization, contact an\n Organization Administrator for access.\n- You must have the Support Account Administrator (`roles/cloudsupport.admin`)\n role. To learn how to assign yourself the role, visit [Access control](/support/docs/access-control).\n\n- You must have a Cloud Billing account to fund the Standard\n Support base fee. To create an account, see [Create, modify, or close your\n Cloud Billing account](/billing/docs/how-to/manage-billing-account#create_a_new_billing_account).\n\nPurchase the offering\n---------------------\n\nTo purchase Standard Support:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to the Support page](https://console.cloud.google.com/support)\n\n2. Click **Overview** to view your dashboard.\n\n3. Go to the **Support Information** card and click **View Customer Care\n services**.\n\n4. Under **Standard Support** , click **Buy Now**.\n\n5. In the drop-down list, select the Google Cloud organization resource for the\n offering. Click **Continue**.\n\n6. In the drop-down list, select the Cloud Billing account for the Standard\n Support base fee.\n\n7. Read and agree to the terms of service.\n\n8. Click **Complete Purchase**.\n\nSet up Identity and Access Management (IAM)\n-------------------------------------------\n\nYou use Identity and Access Management (IAM) to manage how users in your organization\naccess and use Standard Support. To set up IAM, visit [Access\ncontrol](/support/docs/access-control).\n\nSet up support features\n-----------------------\n\nThe following sections describe how to set up the features included in Standard\nSupport. After you set up the features, you can start using the offering.\n\n### Access recommendations\n\n[Active Assist](/solutions/active-assist)\nrecommendations help you optimize your Google Cloud\nresources. You can access the recommendations through the Google Cloud console.\nAs a Standard Support customer, you have an extended quota to the\nRecommender API.\n\nTo learn about Recommender and enable the Recommender API, visit\nthe [Recommender documentation](/recommender/docs/overview).\n\nWhat's next\n-----------\n\n- [Create or manage support cases](/support/docs/manage-cases).\n- Follow [best practices for working with Customer Care](/support/docs/best-practice).\n- Learn about the [language support and working hours](/support/docs/language-working-hours) for Customer Care when you submit a support case."]]
