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At some point in your usage of Google Cloud Marketplace, Google might ask you to verify
your identity by submitting information or documents.
When Google asks you to verify your identity, you get an email from Google Cloud
with the subject line "You need to verify your identity." You also see a banner
across the Google Cloud console that reminds you that you must verify your
identity.
After Google's asked you to verify your identity, you must complete your
identity verification within 30 days to continue transacting through
Cloud Marketplace. Because the identity verification process can take a few
days, we recommend that you begin verifying your identity as soon as you can
after you've received the email request.
Provide the requested information
After you've received the email from Google Cloud asking you to verify your
identity, complete the following steps:
From the email request, click the Verify now button. This takes you to a
form where you can add the information or documents for your Payments profile
that Google is asking for.
In the form, add the information or documents that Google is asking for, and
submit the form. After you've submitted the form, it can take a few days for
Google to finish verifying your identity.
If it's been less than 30 days since you got the email asking you to verify
your identity, you can continue to purchase and deploy products from
Cloud Marketplace while Google verifies your identity.
If you get another email from Google Cloud, asking for more information or
documents, follow the instructions in that email to add the additional
information.
After Google has finished verifying your identity, you get an email telling you
that the process completed successfully.
Add a new user for identity verification
In some cases, the email from Google asking you to verify your identity might be
sent to the wrong person for an organization. For example, this can happen if
there is a change in who administers Cloud Marketplace for your
organization, or if a previous administrator for your organization has left. In
these situations, you can request to add a new user to your organization's
Payments profile, to verify their identity instead.
To add a new user to your organization's Payments profile for identity
verification,
create a support case.
When you create your support case, you should mention in your request that you
want to add a new user to your Payments profile to complete identity
verification.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[],[],null,["# Verify your identity\n\nAt some point in your usage of Google Cloud Marketplace, Google might ask you to verify\nyour identity by submitting information or documents.\n\nWhen Google asks you to verify your identity, you get an email from Google Cloud\nwith the subject line \"You need to verify your identity.\" You also see a banner\nacross the Google Cloud console that reminds you that you must verify your\nidentity.\n\nAfter Google's asked you to verify your identity, you must complete your\nidentity verification within 30 days to continue transacting through\nCloud Marketplace. Because the identity verification process can take a few\ndays, we recommend that you begin verifying your identity as soon as you can\nafter you've received the email request.\n\nProvide the requested information\n---------------------------------\n\nAfter you've received the email from Google Cloud asking you to verify your\nidentity, complete the following steps:\n\n1. From the email request, click the **Verify now** button. This takes you to a\n form where you can add the information or documents for your Payments profile\n that Google is asking for.\n\n2. In the form, add the information or documents that Google is asking for, and\n submit the form. After you've submitted the form, it can take a few days for\n Google to finish verifying your identity.\n\n If it's been less than 30 days since you got the email asking you to verify\n your identity, you can continue to purchase and deploy products from\n Cloud Marketplace while Google verifies your identity.\n3. If you get another email from Google Cloud, asking for more information or\n documents, follow the instructions in that email to add the additional\n information.\n\n | **Note:** If Google asks you for more information after you've submitted the identity verification form, the identity verification process might take a longer time.\n\nAfter Google has finished verifying your identity, you get an email telling you\nthat the process completed successfully.\n\nAdd a new user for identity verification\n----------------------------------------\n\nIn some cases, the email from Google asking you to verify your identity might be\nsent to the wrong person for an organization. For example, this can happen if\nthere is a change in who administers Cloud Marketplace for your\norganization, or if a previous administrator for your organization has left. In\nthese situations, you can request to add a new user to your organization's\nPayments profile, to verify their identity instead.\n\nTo add a new user to your organization's Payments profile for identity\nverification,\n[create a support case](/support/docs/customer-care-procedures#manage_a_support_case).\nWhen you create your support case, you should mention in your request that you\nwant to add a new user to your Payments profile to complete identity\nverification."]]
