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O recurso Small Talk é usado para fornecer respostas a conversas casuais.
Esse recurso pode melhorar muito a experiência do usuário fornecendo respostas a perguntas comuns fora do escopo do agente.
O Small Talk está disponível de duas maneiras:
Conversa casual integrada: quando ativada para um agente, ela processa conversas casuais automaticamente, sem adicionar intents ao agente.
Clique em Small Talk no menu da barra lateral esquerda.
Ative a opção Enable.
Clique em Salvar.
Personalizar respostas da conversa casual integrada
Depois de ativadas, as respostas da conversa casual integrada podem ser personalizadas para atender às suas necessidades de branding ou produto.
Cada categoria de resposta é organizada em pastas.
Para personalizar as respostas:
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-18 UTC."],[[["\u003cp\u003eSmall talk in this context refers to a feature that provides responses to casual conversation, improving the end-user experience by addressing common questions outside of the agent's primary scope.\u003c/p\u003e\n"],["\u003cp\u003eThere are two ways to use small talk: built-in, which automatically handles casual conversation without the need for additional intents, and prebuilt, which involves importing a separate agent to provide intents for this purpose.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk can be enabled and customized in the Dialogflow ES console, allowing users to tailor responses to fit their specific branding or product needs.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk has limitations, including language and regional restrictions, incompatibility with mega agents, and potential policy violations based on the Google Assistant policy when fully enabled.\u003c/p\u003e\n"],["\u003cp\u003eThe prebuilt small talk agent can be imported into your project from the Dialogflow ES console and customized by editing the intents like any other.\u003c/p\u003e\n"]]],[],null,["# Small talk is used to provide responses to casual conversation.\nThis feature can greatly improve the end-user experience\nby answering common questions outside the scope of your agent.\n\nSmall talk is available in two ways:\n\n- **Built-in small talk**: When enabled for an agent, it handles casual conversation automatically, without adding intents to your agent.\n- **Prebuilt small talk** : When the [prebuilt small talk agent](/dialogflow/docs/agents-prebuilt) is imported, it provides intents to handle casual conversation.\n\nBuilt-in small talk\n-------------------\n\n### Enable built-in small talk for an agent\n\nTo enable built-in small talk for your agent:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Toggle **Enable** on.\n4. Click **Save**.\n\n### Customize built-in small talk responses\n\nOnce enabled, built-in small talk responses can be customized\nto fit your branding or product needs.\nEach response category is organized in folders.\nTo customize responses:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Click a response category folder.\n4. Add new or edit existing responses.\n5. Click **Save**.\n\n### Built-in small talk limitations\n\nThe following limitations apply to the built-in small talk:\n\n- Only supported for [some languages](/dialogflow/docs/reference/language).\n- Only available for the `global` [region](/dialogflow/es/docs/how/region).\n- Does not work for [mega agents](/dialogflow/docs/agents-mega).\n- Based on [Google Assistant policy](https://developers.google.com/assistant/console/policies/general-policies#user_experience), enabling built-in small talk in its entirety will cause your action to be rejected. You can [import the prebuilt small talk agent](#import-pb) and [update or delete intents](#cust-pb) that do not comply with policy.\n\nPrebuilt small talk\n-------------------\n\n### Import prebuilt small talk agent\n\nTo import the prebuilt small talk agent to your project:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Prebuilt agents** in the left sidebar menu.\n3. Hover the mouse over the **Small Talk** prebuilt agent.\n4. Click **Import**.\n5. Either create a new GCP project or choose an existing one.\n6. Click **OK**.\n\n### Customize prebuilt small talk responses\n\nTo customize the\n[prebuilt](/dialogflow/docs/agents-prebuilt)\nsmall talk agent,\nedit the imported intents as you normally would."]]
