- HTTP request
- Path parameters
- Request body
- Response body
- Authorization scopes
- IAM Permissions
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Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.
HTTP request
POST https://{endpoint}/v1alpha1/{parent=projects/*/locations/*/authorizedViewSets/*/authorizedViews/*}:queryPerformanceOverview
Where {endpoint}
is one of the supported service endpoints.
The URLs use gRPC Transcoding syntax.
Path parameters
Parameters | |
---|---|
parent |
Required. The parent resource of the conversations to derive performance stats from. "projects/{project}/locations/{location}" |
Request body
The request body contains data with the following structure:
JSON representation |
---|
{ "filter": string, "queryInterval": { object ( |
Fields | |
---|---|
filter |
Optional. Filter to select a subset of conversations to compute the performance overview. Supports the same filters as the filter field in QueryMetricsRequest. The source and query interval/comparison query interval should not be included here. |
queryInterval |
Required. The time window of the conversations to derive performance stats from. |
Union field source . The type of source of conversations to derive performance from. source can be only one of the following: |
|
agentPerformanceSource |
Conversations are from a single agent. |
comparisonQueryInterval |
The time window of the conversations to compare the performance to. |
Response body
If successful, the response body contains an instance of Operation
.
Authorization scopes
Requires the following OAuth scope:
https://www.googleapis.com/auth/cloud-platform
For more information, see the Authentication Overview.
IAM Permissions
Requires the following IAM permissions on the parent
resource:
contactcenterinsights.authorizedConversations.list
contactcenterinsights.conversations.list
For more information, see the IAM documentation.