Information about an agent involved in the conversation.
JSON representation |
---|
{
"agentId": string,
"displayName": string,
"team": string,
"teams": [
string
],
"dispositionCode": string,
"agentType": enum ( |
Fields | |
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agentId |
A user-specified string representing the agent. |
displayName |
The agent's name. |
team |
A user-specified string representing the agent's team. Deprecated in favor of the |
teams[] |
User-specified strings representing the agent's teams. |
dispositionCode |
A user-provided string indicating the outcome of the agent's segment of the call. |
agentType |
The agent type, e.g. HUMAN_AGENT. |
location |
The agent's location. |