AgentInfo

Information about an agent involved in the conversation.

JSON representation
{
  "agentId": string,
  "displayName": string,
  "team": string,
  "teams": [
    string
  ],
  "dispositionCode": string,
  "agentType": enum (Role),
  "location": string
}
Fields
agentId

string

A user-specified string representing the agent.

displayName

string

The agent's name.

team
(deprecated)

string

A user-specified string representing the agent's team. Deprecated in favor of the teams field.

teams[]

string

User-specified strings representing the agent's teams.

dispositionCode

string

A user-provided string indicating the outcome of the agent's segment of the call.

agentType

enum (Role)

The agent type, e.g. HUMAN_AGENT.

location

string

The agent's location.