Configuration that applies to all conversations.
JSON representation |
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{ "agentId": string, "agentChannel": integer, "customerChannel": integer } |
Fields | |
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agentId |
Optional. An opaque, user-specified string representing a human agent who handled all conversations in the import. Note that this will be overridden if per-conversation metadata is provided through the |
agentChannel |
Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed. |
customerChannel |
Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed. |