{"key": string,// Union field value can be only one of the following:"strValue": string,"numValue": number,"boolValue": boolean,"naValue": boolean// End of list of possible types for union field value."score": number,"potentialScore": number,"normalizedScore": number}
Fields
key
string
A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
Union field value. The answer value may be one of a few different types. value can be only one of the following:
strValue
string
String value.
numValue
number
Numerical value.
boolValue
boolean
Boolean value.
naValue
boolean
A value of "Not Applicable (N/A)". Should only ever be true.
score
number
Output only. Numerical score of the answer.
potentialScore
number
Output only. The maximum potential score of the question.
normalizedScore
number
Output only. Normalized score of the questions. Calculated as score / potentialScore.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-07-30 UTC."],[[["\u003cp\u003eThe content details the JSON representation and fields for a \u003ccode\u003eQaAnswer\u003c/code\u003e, which holds the response to a \u003ccode\u003eQaQuestion\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eA \u003ccode\u003eQaAnswer\u003c/code\u003e contains a \u003ccode\u003ekey\u003c/code\u003e for identification and a union field \u003ccode\u003evalue\u003c/code\u003e that can be a string, number, boolean, or "Not Applicable" (N/A) type.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eQaAnswer\u003c/code\u003e also has three numerical score-related fields: \u003ccode\u003escore\u003c/code\u003e, \u003ccode\u003epotentialScore\u003c/code\u003e, and \u003ccode\u003enormalizedScore\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003ekey\u003c/code\u003e in \u003ccode\u003eQaAnswer\u003c/code\u003e corresponds to the \u003ccode\u003ekey\u003c/code\u003e defined in \u003ccode\u003eQaQuestion.AnswerChoice\u003c/code\u003e, and should be a short identifier string.\u003c/p\u003e\n"]]],[],null,["# AnswerValue\n\n- [JSON representation](#SCHEMA_REPRESENTATION)\n\nMessage for holding the value of a [QaAnswer](/contact-center/insights/docs/reference/rest/v1/projects.locations.authorizedViewSets.authorizedViews.conversations.analyses#Analysis.QaAnswer). [QaQuestion.AnswerChoice](/contact-center/insights/docs/reference/rest/v1/projects.locations.qaScorecards.revisions.qaQuestions#AnswerChoice) defines the possible answer values for a question."]]
