Method: projects.locations.queryMetrics

Query metrics.

HTTP request

POST https://{endpoint}/v1/{location=projects/*/locations/*}:queryMetrics

Where {endpoint} is one of the supported service endpoints.

The URLs use gRPC Transcoding syntax.

Path parameters

Parameters
location

string

Required. The location of the data. "projects/{project}/locations/{location}"

Request body

The request body contains data with the following structure:

JSON representation 
{
  "filter": string,
  "timeGranularity": enum (TimeGranularity),
  "dimensions": [
    {
      object (Dimension)
    }
  ],
  "measureMask": string
}
Fields
filter

string

Required. Filter to select a subset of conversations to compute the metrics. Must specify a window of the conversation create time to compute the metrics. The returned metrics will be from the range [DATE(starting create time), DATE(ending create time)).
timeGranularity

enum (TimeGranularity)

The time granularity of each data point in the time series. Defaults to NONE if this field is unspecified.
dimensions[]

object (Dimension)

The dimensions that determine the grouping key for the query. Defaults to no dimension if this field is unspecified. If a dimension is specified, its key must also be specified. Each dimension's key must be unique.

If a time granularity is also specified, metric values in the dimension will be bucketed by this granularity.

Up to one dimension is supported for now.
measureMask

string (FieldMask format)

Measures to return. Defaults to all measures if this field is unspecified. A valid mask should traverse from the measure field from the response. For example, a path from a measure mask to get the conversation count is "conversationMeasure.count".

This is a comma-separated list of fully qualified names of fields. Example: "user.displayName,photo".

Response body

If successful, the response body contains an instance of Operation.

Authorization scopes

Requires the following OAuth scope:

  • https://www.googleapis.com/auth/cloud-platform

For more information, see the Authentication Overview.

IAM Permissions

Requires the following IAM permissions on the location resource:

  • contactcenterinsights.authorizedConversations.list
  • contactcenterinsights.conversations.list

For more information, see the IAM documentation.

TimeGranularity

A time granularity divides the time line into discrete time periods. This is useful for defining buckets over which filtering and aggregation should be performed.

Enums
TIME_GRANULARITY_UNSPECIFIED The time granularity is unspecified and will default to NONE.
NONE No time granularity. The response won't contain a time series. This is the default value if no time granularity is specified.
DAILY Data points in the time series will aggregate at a daily granularity. 1 day means [midnight to midnight).
HOURLY Data points in the time series will aggregate at a daily granularity. 1 HOUR means [01:00 to 02:00).
PER_MINUTE Data points in the time series will aggregate at a daily granularity. PER_MINUTE means [01:00 to 01:01).
PER_5_MINUTES Data points in the time series will aggregate at a 1 minute granularity. PER_5_MINUTES means [01:00 to 01:05).

Dimension

A dimension determines the grouping key for the query. In SQL terms, these would be part of both the "SELECT" and "GROUP BY" clauses.

JSON representation 
{
  "dimensionKey": enum (DimensionKey),

  // Union field dimension_metadata can be only one of the following:
  "issueDimensionMetadata": {
    object (IssueDimensionMetadata)
  },
  "agentDimensionMetadata": {
    object (AgentDimensionMetadata)
  },
  "qaQuestionDimensionMetadata": {
    object (QaQuestionDimensionMetadata)
  },
  "qaQuestionAnswerDimensionMetadata": {
    object (QaQuestionAnswerDimensionMetadata)
  }
  // End of list of possible types for union field dimension_metadata.
}
Fields
dimensionKey

enum (DimensionKey)

The key of the dimension.
Union field dimension_metadata. Output-only metadata about the dimension. dimension_metadata can be only one of the following:
issueDimensionMetadata

object (IssueDimensionMetadata)

Output only. Metadata about the issue dimension.
agentDimensionMetadata

object (AgentDimensionMetadata)

Output only. Metadata about the agent dimension.
qaQuestionDimensionMetadata

object (QaQuestionDimensionMetadata)

Output only. Metadata about the QA question dimension.
qaQuestionAnswerDimensionMetadata

object (QaQuestionAnswerDimensionMetadata)

Output only. Metadata about the QA question-answer dimension.

IssueDimensionMetadata

Metadata about the issue dimension.

JSON representation 
{
  "issueId": string,
  "issueDisplayName": string,
  "issueModelId": string
}
Fields
issueId

string

The issue ID.
issueDisplayName

string

The issue display name.
issueModelId

string

The parent issue model ID.

AgentDimensionMetadata

Metadata about the agent dimension.

JSON representation 
{
  "agentId": string,
  "agentDisplayName": string,
  "agentTeam": string
}
Fields
agentId

string

Optional. A user-specified string representing the agent.
agentDisplayName

string

Optional. The agent's name
agentTeam

string

Optional. A user-specified string representing the agent's team.

QaQuestionDimensionMetadata

Metadata about the QA question dimension.

JSON representation 
{
  "qaScorecardId": string,
  "qaQuestionId": string,
  "questionBody": string
}
Fields
qaScorecardId

string

Optional. The QA scorecard ID.
qaQuestionId

string

Optional. The QA question ID.
questionBody

string

Optional. The full body of the question.

QaQuestionAnswerDimensionMetadata

Metadata about the QA question-answer dimension. This is useful for showing the answer distribution for questions for a given scorecard.

JSON representation 
{
  "qaScorecardId": string,
  "qaQuestionId": string,
  "questionBody": string,
  "answerValue": string
}
Fields
qaScorecardId

string

Optional. The QA scorecard ID.
qaQuestionId

string

Optional. The QA question ID.
questionBody

string

Optional. The full body of the question.
answerValue

string

Optional. The full body of the question.

DimensionKey

The key of the dimension.

Enums
DIMENSION_KEY_UNSPECIFIED The key of the dimension is unspecified.
ISSUE The dimension is keyed by issues.
AGENT The dimension is keyed by agents.
AGENT_TEAM The dimension is keyed by agent teams.
QA_QUESTION_ID The dimension is keyed by QaQuestionIds. Note that: We only group by the QuestionId and not the revision-id of the scorecard this question is a part of. This allows for showing stats for the same question across different scorecard revisions.
QA_QUESTION_ANSWER_VALUE The dimension is keyed by QaQuestionIds-Answer value pairs. Note that: We only group by the QuestionId and not the revision-id of the scorecard this question is a part of. This allows for showing distribution of answers per question across different scorecard revisions.
CONVERSATION_PROFILE_ID The dimension is keyed by the conversation profile ID.