Contact Center AI Insights audit logging

This document describes audit logging for Contact Center AI Insights. Google Cloud services generate audit logs that record administrative and access activities within your Google Cloud resources. For more information about Cloud Audit Logs, see the following:

• Types of audit logs
• Audit log entry structure
• Storing and routing audit logs
• Cloud Logging pricing summary
• Enable Data Access audit logs

Service name

Contact Center AI Insights audit logs use the service name contactcenterinsights.googleapis.com. Filter for this service:

    protoPayload.serviceName="contactcenterinsights.googleapis.com"
  

Methods by permission type

Each IAM permission has a type property, whose value is an enum that can be one of four values: ADMIN_READ, ADMIN_WRITE, DATA_READ, or DATA_WRITE. When you call a method, Contact Center AI Insights generates an audit log whose category is dependent on the type property of the permission required to perform the method. Methods that require an IAM permission with the type property value of DATA_READ, DATA_WRITE, or ADMIN_READ generate Data Access audit logs. Methods that require an IAM permission with the type property value of ADMIN_WRITE generate Admin Activity audit logs.

Permission type	Methods
DATA_READ	google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetEncryptionSpec google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
DATA_WRITE	google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.InitializeEncryptionSpec google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation google.longrunning.Operations.CancelOperation

API interface audit logs

For information about how and which permissions are evaluated for each method, see the Identity and Access Management documentation for Contact Center AI Insights.

google.cloud.contactcenterinsights.v1.ContactCenterInsights

The following audit logs are associated with methods belonging to google.cloud.contactcenterinsights.v1.ContactCenterInsights.

BulkAnalyzeConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations"
  

BulkDeleteConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations"
  

CalculateIssueModelStats

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats"
  

CalculateStats

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats"
  

CreateAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis"
  

CreateConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation"
  

CreateIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel"
  

CreatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher"
  

CreateView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView"
  

DeleteAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis"
  

DeleteConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation"
  

DeleteIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue"
  

DeleteIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel"
  

DeletePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher"
  

DeleteView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView"
  

DeployIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.deploy - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel"
  

ExportInsightsData

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData"
  

ExportIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.export - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel"
  

GetAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis"
  

GetConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation"
  

GetEncryptionSpec

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetEncryptionSpec
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.encryptionSpecs.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetEncryptionSpec"
  

GetIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue"
  

GetIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel"
  

GetPhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher"
  

GetSettings

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings"
  

GetView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView"
  

ImportIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.create - DATA_WRITE
  • contactcenterinsights.issueModels.import - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel"
  

IngestConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations"
  

InitializeEncryptionSpec

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.InitializeEncryptionSpec
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.encryptionSpecs.initialize - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.InitializeEncryptionSpec"
  

ListAnalyses

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses"
  

ListConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations"
  

ListIssueModels

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels"
  

ListIssues

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues"
  

ListPhraseMatchers

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers"
  

ListViews

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews"
  

UndeployIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.undeploy - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel"
  

UpdateConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation"
  

UpdateIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue"
  

UpdateIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel"
  

UpdatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher"
  

UpdateSettings

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings"
  

UpdateView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView"
  

UploadConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.upload - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation"
  

google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights

The following audit logs are associated with methods belonging to google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.

BulkAnalyzeConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations"
  

BulkDeleteConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations"
  

CalculateStats

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats"
  

CreateAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis"
  

CreateConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation"
  

CreatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher"
  

CreateView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView"
  

DeleteAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis"
  

DeleteConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation"
  

DeletePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher"
  

DeleteView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView"
  

ExportInsightsData

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData"
  

GetAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis"
  

GetConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation"
  

GetIssue

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue"
  

GetIssueModel

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel"
  

GetPhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher"
  

GetSettings

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings"
  

GetView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView"
  

IngestConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations"
  

ListAnalyses

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses"
  

ListConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations"
  

ListIssueModels

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels"
  

ListIssues

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues"
  

ListPhraseMatchers

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers"
  

ListViews

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews"
  

UpdateConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation"
  

UpdateIssueModel

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel"
  

UpdatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher"
  

UpdateSettings

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings"
  

UpdateView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView"
  

UploadConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.upload - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation"
  

google.longrunning.Operations

The following audit logs are associated with methods belonging to google.longrunning.Operations.

CancelOperation

• Method: google.longrunning.Operations.CancelOperation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.operations.cancel - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.longrunning.Operations.CancelOperation"
  

Methods that don't produce audit logs

A method might not produce audit logs for one or more of the following reasons:

• It is a high volume method involving signifcant log generation and storage costs.
• It has low auditing value.
• Another audit or platform log already provides method coverage.

The following methods don't produce audit logs:

• google.longrunning.Operations.GetOperation
• google.longrunning.Operations.ListOperations