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You can use either the Google Cloud console or the Cloud Channel API
to issue suspensions for Google Cloud (formerly Google Cloud Platform) entitlements.
For example, you can suspend a customer's entitlement for deliquency.
In rare cases, Google may issue suspensions due to potential violations of the
Google Cloud terms of service.
Billing administrators
on the sub billing account will receive an email informing them of the suspension
along with details on why their account was suspended. You define the terms of
use for a customer and are responsible for providing an acceptable explanation
for the suspension. Your customers must work with you to remove the
suspension.
Understanding suspended accounts
You can suspend a customer's entitlements using the Google Cloud console. To do
so, select the resource you want to suspend and click Suspend. If you want
to use the Cloud Channel API, use the
account.customers.entitlements.suspend method.
You need to provide the entitlement's resource name to suspend its use for the
customer.
When you suspend a sub billing account, you limit a customer's options
without completely interrupting their active services.
While suspended, the customer:
Can't create new virtual machines on Google Cloud projects associated with the
suspended subaccount.
Can access and modify existing Google Cloud projects.
Can access and modify existing virtual machines on an active project.
Understanding reactivated accounts
When you're ready to remove a suspension, you can either reactivate the
entitlement through the Google Cloud console, or use the Cloud Channel API's
accounts.customers.entitlements.activate method.
Like suspensions, you need to provide the entitlement's resource name to
activate it.
Lifting a suspension will remove any existing limitations on owned
Google Cloud projects.
If you can't remove the suspension, or have trouble doing so,
contact Customer Support
for help.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eSuspensions for Google Cloud entitlements can be issued through the Google Cloud console or the Cloud Channel API, for reasons such as customer delinquency or potential violations of Google Cloud terms of service.\u003c/p\u003e\n"],["\u003cp\u003eBilling administrators of suspended sub billing accounts will receive an email with details about the suspension, and are responsible for explaining the suspension to the customer and helping to resolve it.\u003c/p\u003e\n"],["\u003cp\u003eSuspended customers are restricted from creating new virtual machines but can still access and modify existing Google Cloud projects and their virtual machines.\u003c/p\u003e\n"],["\u003cp\u003eEntitlements can be reactivated using either the Google Cloud console or the Cloud Channel API, which will remove all limitations on owned Google Cloud projects.\u003c/p\u003e\n"],["\u003cp\u003eIf you have trouble removing the suspension you can contact customer support.\u003c/p\u003e\n"]]],[],null,["# Google Cloud suspensions overview\n\nYou can use either the Google Cloud console or the [Cloud Channel API](/channel/docs/reference/rest)\nto issue suspensions for Google Cloud (formerly Google Cloud Platform) entitlements.\nFor example, you can suspend a customer's entitlement for deliquency.\nIn rare cases, Google may issue suspensions due to potential violations of the\n[Google Cloud terms of service](https://cloud.google.com/terms).\n\n[Billing administrators](/billing/docs/how-to/billing-access#overview-of-cloud-billing-roles-in-cloud-iam)\non the sub billing account will receive an email informing them of the suspension\nalong with details on why their account was suspended. You define the terms of\nuse for a customer and are responsible for providing an acceptable explanation\nfor the suspension. Your customers must work with you to remove the\nsuspension.\n\nUnderstanding suspended accounts\n--------------------------------\n\nYou can suspend a customer's entitlements using the Google Cloud console. To do\nso, select the resource you want to suspend and click **Suspend** . If you want\nto use the Cloud Channel API, use the\n[`account.customers.entitlements.suspend` method](/channel/docs/reference/rest/v1/accounts.customers.entitlements/suspend).\nYou need to provide the entitlement's resource name to suspend its use for the\ncustomer.\n\nWhen you suspend a sub billing account, you limit a customer's options\nwithout completely interrupting their active services.\n\nWhile suspended, the customer:\n\n- Can't create new virtual machines on Google Cloud projects associated with the suspended subaccount.\n- Can access and modify existing Google Cloud projects.\n- Can access and modify existing virtual machines on an active project.\n\nUnderstanding reactivated accounts\n----------------------------------\n\nWhen you're ready to remove a suspension, you can either reactivate the\nentitlement through the Google Cloud console, or use the Cloud Channel API's\n[`accounts.customers.entitlements.activate` method](/channel/docs/reference/rest/v1/accounts.customers.entitlements/activate).\nLike suspensions, you need to provide the entitlement's resource name to\nactivate it.\n\nLifting a suspension will remove any existing limitations on owned\nGoogle Cloud projects.\n\nIf you can't remove the suspension, or have trouble doing so,\n[contact Customer Support](https://support.google.com/channelservices/answer/6182474)\nfor help."]]
