The Cloud Channel API supports the following Google Workspace and
Chrome Enterprise products and their related Stock Keeping
Units (SKUs).
Google Chrome SKUs
Google Chrome Enterprise provides the OS, browser, and devices your business
needs to cloud-power your workforce.
For more information, visit the
Chrome Enterprise site.
Google Chrome Enterprise includes the following SKUs:
Chrome Enterprise Upgrade (Annual)
Chrome Enterprise Upgrade (Perpetual)
Chrome Education Upgrade (Perpetual)
Chrome Non-profit Upgrade (Perpetual)
Google Workspace SKUs
Google Workspace offers a rich suite of business-grade hosted
email and collaboration tools that can benefit organizations of any size.
For more information, see the
benefits of Google Workspace.
Google Workspace includes the following core SKUs:
Business Starter
Business Standard
Business Plus
Enterprise Standard
Enterprise Plus
Enterprise Essentials
(only available as an ANNUAL_MONTHLY plan)
Google Workspace also includes these add-on SKUs:
Enterprise Archived User
Google Drive Storage
Google Vault
Cloud Identity SKUs
Cloud Identity is a unified identity, access, app, and endpoint management
(IAM/EMM) platform.
For more information, see the Cloud Identity site.
Cloud Identity includes the following SKUs:
Cloud Identity Free
Cloud Identity Premium
Upgrades and Downgrades
For new customers, create a new entitlement with the
entitlements.create
method.
You can upgrade an entitlement using the
entitlements.changeOffer
method with an offer for the SKU that you want to upgrade to.
It isn't possible to upgrade Annual/Yearly subscriptions, but you can
switch to Flexible using the entitlements.changeRenewalSettings
method, then perform an adjustment after the renewal event.
You can downgrade an entitlement using the
entitlements.changeOffer
method with an offer for the SKU that you want to downgrade to.
It isn't possible to downgrade Annual/Monthly and Annual/Yearly
entitlements during term, and it cannot be done via renewal settings:
the downgrade must be done manually on or after renewal time. We recommend that
you switch to Flexible via entitlements.changeRenewalSettings,
then perform an adjustment after the renewal event.
See more details about downgrades on this Help Center article.
Transfer and SKU switch operations cannot be combined. For example, if you
have a potential customer who is using Business Starter and wants
to buy Enterprise Standard from you, you must transfer the customer first
with the existing Business Starter SKU and then switch the SKU to
Enterprise Standard.
Upgrades/downgrades start a new entitlement and terminates the previous one.
For commit plans, a new commitment starts when the call to
entitlements.changeOffer is made,
and does not co-term with the existing entitlement.
Upgrade/Downgrade matrix for G Suite SKUs
This matrix sums up acceptable upgrade and downgrade paths.
From ↓ to →
G Suite Basic
G Suite Business
G Suite Basic
Upgradeable
G Suite Business
Downgradeable
Upgrade/Downgrade matrix from G Suite SKUs to Google Workspace SKUs
This matrix sums up acceptable upgrade and downgrade paths.
From ↓ to →
Business Starter
Business Standard
Business Plus
Enterprise Standard
Enterprise Plus
G Suite Basic
Upgradeable
Upgradeable
Upgradeable
Upgradeable
Upgradeable
G Suite Business
Downgradeable
Upgradeable
Upgradeable
Upgradeable
Upgradeable
Upgrade/Downgrade matrix for Google Workspace SKUs
This matrix sums up acceptable upgrade and downgrade paths.
From ↓ to →
Business Starter
Business Standard
Business Plus
Enterprise Standard
Enterprise Plus
Business Starter
Upgradeable
Upgradeable
Upgradeable
Upgradeable
Business Standard
Downgradeable
Upgradeable
Upgradeable
Upgradeable
Business Plus
Downgradeable
Downgradeable
Upgradeable
Upgradeable
Enterprise Standard
Downgradeable*
Downgradeable*
Downgradeable*
Upgradeable
Enterprise Plus
Downgradeable*
Downgradeable*
Downgradeable*
Downgradeable
Enterprise Essentials
Upgradeable**
Upgradeable**
* Downgrade from Enterprise SKUs to Business SKUs is only allowed if the
customer has 300 or fewer seats (in applicable regions).
** Upgrade from Enterprise Essentials to Enterprise Standard or Enterprise
Plus is only permitted if the domain is verified.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eVarious payment plans are available, including Annual/Monthly, Annual/Yearly, Flexible, Perpetual, and a free trial, with the flexibility for resellers to set their own billing terms with customers.\u003c/p\u003e\n"],["\u003cp\u003eThe Cloud Channel API supports a wide array of Google Workspace, Chrome Enterprise, and Cloud Identity SKUs, each offering different business-oriented features and tools.\u003c/p\u003e\n"],["\u003cp\u003eEntitlements can be upgraded or downgraded using specific API methods, with the flexibility to switch from annual plans to flexible plans for easier adjustments.\u003c/p\u003e\n"],["\u003cp\u003eDowngrading entitlements during the term is restricted for certain plans, necessitating a switch to a flexible plan before making changes, and manual downgrades are needed at renewal time.\u003c/p\u003e\n"],["\u003cp\u003eUpgrading or downgrading a service starts a new entitlement, ending the previous one, with new commitments starting when the API call is made, and transfer operations cannot be combined with SKU switch operations.\u003c/p\u003e\n"]]],[],null,["# Google Workspace products, SKUs, and plans\n\nPlans\n-----\n\nSeveral payment plans are available, including:\n\n- Annual/Monthly: Annual commitment with monthly, post-paid payments\n- Annual/Yearly: Annual commitment with yearly pre-payment\n- Flexible: Non-commitment plan with post-paid monthly payments\n- Perpetual: One-time, non-recurring payment\n- Free trial plan\n - Trial length is variable up to a maximum of 30 days.\n\nFor more information on these plans, see our page on\n[Choosing a payment plan for your customers](https://support.google.com/channelservices/answer/9548930).\n| **Key Point:** These plans do not define the billing relationship between a reseller and their customers. Resellers define their own billing terms with their customers.\n\nProducts and SKUs\n-----------------\n\nThe Cloud Channel API supports the following Google Workspace and\nChrome Enterprise products and their related Stock Keeping\nUnits (SKUs).\n\n### Google Chrome SKUs\n\nGoogle Chrome Enterprise provides the OS, browser, and devices your business\nneeds to cloud-power your workforce. \n\nFor more information, visit the\n[Chrome Enterprise site](https://chromeenterprise.google/).\n\nGoogle Chrome Enterprise includes the following SKUs:\n\n- Chrome Enterprise Upgrade (Annual)\n- Chrome Enterprise Upgrade (Perpetual)\n- Chrome Education Upgrade (Perpetual)\n- Chrome Non-profit Upgrade (Perpetual)\n\n### Google Workspace SKUs\n\nGoogle Workspace offers a rich suite of business-grade hosted\nemail and collaboration tools that can benefit organizations of any size. \n\nFor more information, see the\n[benefits of Google Workspace](https://workspace.google.com/).\n\nGoogle Workspace includes the following core SKUs:\n\n- Business Starter\n- Business Standard\n- Business Plus\n- Enterprise Standard\n- Enterprise Plus\n- Enterprise Essentials (only available as an `ANNUAL_MONTHLY` plan)\n\nGoogle Workspace also includes these add-on SKUs:\n\n- Enterprise Archived User\n- Google Drive Storage\n- Google Vault\n\n### Cloud Identity SKUs\n\nCloud Identity is a unified identity, access, app, and endpoint management\n(IAM/EMM) platform.\nFor more information, see [the Cloud Identity site](/identity).\n\nCloud Identity includes the following SKUs:\n\n- Cloud Identity Free\n- Cloud Identity Premium\n\nUpgrades and Downgrades\n-----------------------\n\n- For new customers, create a new entitlement with the\n [entitlements.create](/channel/docs/reference/rest/v1/accounts.customers.entitlements/create)\n method.\n\n- You can upgrade an entitlement using the\n [entitlements.changeOffer](/channel/docs/reference/rest/v1/accounts.customers.entitlements/changeOffer)\n method with an offer for the SKU that you want to upgrade to.\n It isn't possible to upgrade Annual/Yearly subscriptions, but you can\n switch to Flexible using the [entitlements.changeRenewalSettings](/channel/docs/concepts/workspace/channel/docs/reference/rest/v1/accounts.customers.entitlements/changeRenewalSettings)\n method, then perform an adjustment after the renewal event.\n\n- You can downgrade an entitlement using the\n [entitlements.changeOffer](/channel/docs/reference/rest/v1/accounts.customers.entitlements/changeOffer)\n method with an offer for the SKU that you want to downgrade to.\n It isn't possible to downgrade Annual/Monthly and Annual/Yearly\n entitlements during term, and it cannot be done via renewal settings:\n the downgrade must be done manually on or after renewal time. We recommend that\n you switch to Flexible via [entitlements.changeRenewalSettings](/channel/docs/reference/rest/v1/accounts.customers.entitlements/changeRenewalSettings),\n then perform an adjustment after the renewal event.\n See more details about downgrades on this [Help Center article](https://support.google.com/a/answer/6073179).\n\n- Transfer and SKU switch operations cannot be combined. For example, if you\n have a potential customer who is using Business Starter and wants\n to buy Enterprise Standard from you, you must transfer the customer first\n with the existing Business Starter SKU and then switch the SKU to\n Enterprise Standard.\n\n- Upgrades/downgrades start a new entitlement and terminates the previous one.\n For commit plans, a new commitment starts when the call to\n [entitlements.changeOffer](/channel/docs/concepts/workspace/channel/docs/reference/rest/v1/accounts.customers.entitlements/changeOffer) is made,\n and does not co-term with the existing entitlement.\n\n| **Caution:** Payment plans impact how upgrades and downgrades work. Read above for details.\n\n### Upgrade/Downgrade matrix for G Suite SKUs\n\nThis matrix sums up acceptable upgrade and downgrade paths.\n\n### Upgrade/Downgrade matrix from G Suite SKUs to Google Workspace SKUs\n\nThis matrix sums up acceptable upgrade and downgrade paths.\n\n### Upgrade/Downgrade matrix for Google Workspace SKUs\n\nThis matrix sums up acceptable upgrade and downgrade paths.\n\n\\* Downgrade from Enterprise SKUs to Business SKUs is only allowed if the\ncustomer has 300 or fewer seats (in applicable regions).\n\n\\*\\* Upgrade from Enterprise Essentials to Enterprise Standard or Enterprise\nPlus is only permitted if the domain is verified."]]
