All Google Cloud accounts get free billing and payments support. This page tells you how to contact Cloud Billing Support if you need help with your Cloud Billing account, and shows you where to get more information about managing your billing account.
Cloud Billing Support is available in several regions and languages. For information about support availability, see Google Cloud Support plans.
You can get interactive help in the Google Cloud console:
In the Google Cloud console, go to the Billing support page.
Click Get billing support.
The Billing Assistant pane opens and you can get interactive help.
Contact Cloud Billing Support
To contact support for a Cloud Billing issue, you must be a Billing Account Administrator on the Cloud Billing account. If you are not a billing administrator, we provide an alternative contact path for certain Cloud Billing issues.
Before you contact Cloud Billing support, consider these other sources of information that might help you resolve Cloud Billing issues.
If you are a billing administrator
If you are a billing administrator on at least one Cloud Billing account, you can contact Cloud Billing Support by using the following method:
In the Google Cloud console, go to the Help and support page.
In the Select a product field, select Billing and click Select.
At the prompt, click Get billing support to access the interactive Billing Assistant.
When using the Billing Assistant, if you get an error message when you attempt to contact Cloud Billing Support, consider the following options:
- Sign into a billing administrator account or ask a billing administrator on the Cloud Billing account to contact support on your behalf.
- If you use Google Cloud through a reseller or other Google Partner, you must contact them for billing support.
If you're not a billing administrator
If you are not a billing administrator on at least one Cloud Billing account, and you don't know how to contact your billing administrator, you can open the Support Contact Troubleshooter to find an alternative contact option, depending on your issue:
Open the Support Contact Troubleshooter
The troubleshooter can help non-billing-administrators contact support for issues like the following:
- Your Cloud Billing account is suspended.
- Issues with your form of payment, such as an error message when attempting to add or update a payment method.
- You are unable to edit, update, or delete your Google Cloud project or resources.
- You have lost access to your Google Cloud project or Cloud Billing account and you need to regain access.
- You see unknown charges from Google Cloud on your form of payment and you are unable to stop these charges.
Other Cloud Billing resources
If you have questions about Cloud Billing and before you contact billing support, consider these alternative sources of information.
Documentation
The following are Cloud Billing documentation links to specific guides that can show you how to monitor your costs, pay your bills, manage your billing account, modify account settings, and resolve common issues.
| General | |
| Billing during the Free Trial | |
| Monitor costs | |
| Pay your bill | |
| Manage Cloud Billing accounts |
Google Cloud console
In the Google Cloud console, you can monitor your costs, access billing reports, make changes to your Cloud Billing account settings, set up budgets and alerts, view your payment history, view and download documents such as statements, invoices, and receipts; and export billing data for custom analysis.
In the Google Cloud console, go to your Cloud Billing account.
In the Billing account list, select a billing account to go to its overview page.
The Billing account overview page opens.
You can use the navigation pane to open a specific page—for example, Reports, Billing export, Payment settings, or Account management. The available Google Cloud console pages vary depending on the type of billing account you are viewing and your level of permissions on the Cloud Billing account.
To view a different Cloud Billing account, at the top of the navigation pane, in the Billing account list, select the account you want to view. If you don't see the account listed, click Manage billing accounts to view a list of Cloud Billing accounts that you can view.
Get billing support for other Google products
If you are having trouble with the billing account associated with your Google Maps Platform projects or with your Google Workspace account, other troubleshooting tools and contact options are available.
Google Maps Platform
Google Maps Platform customers need a valid Cloud Billing account to use the Google Maps Platform APIs.
To get billing support for your Google Maps Platform account:
In the Google Cloud console, go to the Google Maps Platform > Support page.
At the top of the page, use the resource selector ( My Project ) to select the project related to your Google Maps Platform billing question.
- To view the support form, the project you select must contain at least one enabled Google Maps Platform API.
- To file a Google Maps Platform billing support case, you need to be a Project Owner or Project Editor on the selected project.
Click Create case.
In the Create a Case form, in the Issue type list, select Billing issue.
Fill out the rest of the form fields in detail, and then click Submit.
After you submit the form, a new support case is created. It might take a few minutes to create your case.
Google Workspace
To troubleshoot issues with a suspended Google Workspace account or service, including making sure you have a valid form of payment set up, see Billing & payment issues in the Google Workspace Admin Help.
If you have lost access to the billing administrator account associated with a Google Workspace account, you need to contact your administrator for assistance or use the Google Workspace Admin Help.
If you are a reseller for Google Workspace services, see Support for Google Workspace resellers for information about the Google Cloud Support Portal.
What's next
Manage Cloud Billing support cases