[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC):2025-04-03。"],[[["Knowledge documents in Agent Assist are used for Article Suggestion and FAQ Assist, analyzing conversations to suggest relevant documents to human agents."],["It is recommended to remove irrelevant content, especially at the beginning of documents, as these sections are shown as snippets to agents."],["Documents containing mostly audio, video, or image content should be excluded, as Article Suggestion and FAQ Assist only process text content."],["Long documents (over 1000 words) should be broken down into shorter ones to improve suggestion quality and agent accessibility."],["Knowledge bases should contain the most useful and frequently-visited documents, tailored to the agents who will see the suggestions, and exclude inactive, outdated, or rarely visited documents."]]],[]]