[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],[],[[["Agent Assist offers features like Generative Knowledge Assist, Smart Reply, FAQ Assist, and Article Suggestion to aid human agents during conversations."],["Virtual agents can be configured using Dialogflow to manage end-user inquiries before involving human agents."],["Sentiment analysis determines the emotional tone of messages, and real-time entity extraction automatically pulls data from Dialogflow system entities."],["You can use public conversation data or upload your own transcripts to train the Smart Reply model, and export conversation data to Cloud Storage."],["Agent assist will offer solutions by surfacing AI answers, custom response suggestions, FAQ suggestions, and article suggestions."]]],[]]
