Configure alerts for PagerDuty

This document explains how to integrate Personalized Service Health with PagerDuty by:

• Setting up PagerDuty alert notifications.
• Synchronizing PagerDuty incidents with incidents in Personalized Service Health.

Before you begin

Make sure you have permissions to configure log alerts.

Set up an alert

Do the following:

1. Create a PagerDuty notification channel. At this step, you'll also decide on the synchronization:

   • One-way synchronization - the state of the incident in PagerDuty is decoupled from the state of the incident in Personalized Service Health.

   • Two-way synchronization - Cloud Monitoring controls the state shown by PagerDuty.

2. Set up an alerting policy, which describes the circumstances under which you want to be alerted and how you want to be notified. You'll define the alert condition, where you can set fields such as the Google products, locations, and state.

3. Customize the content of the header and the alert notification.