str
An opaque, user-specified string representing
the human agent who handled the conversations.
agent_channel
int
Optional. Indicates which of the channels, 1
or 2, contains the agent. Note that this must be
set for conversations to be properly displayed
and analyzed.
customer_channel
int
Optional. Indicates which of the channels, 1
or 2, contains the agent. Note that this must be
set for conversations to be properly displayed
and analyzed.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-02-06 UTC."],[],[]]