QualityMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Conversation metadata related to quality management.
Attributes |
|
---|---|
Name | Description |
customer_satisfaction_rating |
int
An arbitrary integer value indicating the customer's satisfaction rating. |
wait_duration |
google.protobuf.duration_pb2.Duration
The amount of time the customer waited to connect with an agent. |
menu_path |
str
An arbitrary string value specifying the menu path the customer took. |
agent_info |
MutableSequence[google.cloud.contact_center_insights_v1.types.Conversation.QualityMetadata.AgentInfo]
Information about agents involved in the call. |
Classes
AgentInfo
AgentInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Information about an agent involved in the conversation.