str
An opaque, user-specified string representing
the human agent who handled the conversations.
agent_channel
int
Optional. For audio conversations, this field
indicates which of the channels, 1 or 2,
contains the agent. Note that this must be set
for audio conversations to be properly displayed
and analyzed.
customer_channel
int
Optional. For audio conversations, this field
indicates which of the channels, 1 or 2,
contains the customer. Note that this must be
set for audio conversations to be properly
displayed and analyzed.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-10 UTC."],[],[]]