Class v1.ContactCenterInsightsClient (3.3.0)

An API that lets users analyze and explore their business conversation data. v1

Package

@google-cloud/contact-center-insights

Constructors

(constructor)(opts, gaxInstance)

constructor(opts?: ClientOptions, gaxInstance?: typeof gax | typeof gax.fallback);

Construct an instance of ContactCenterInsightsClient.

Parameters
NameDescription
opts ClientOptions
gaxInstance typeof gax | typeof fallback

: loaded instance of google-gax. Useful if you need to avoid loading the default gRPC version and want to use the fallback HTTP implementation. Load only fallback version and pass it to the constructor: ``` const gax = require('google-gax/build/src/fallback'); // avoids loading google-gax with gRPC const client = new ContactCenterInsightsClient({fallback: true}, gax); ```

Properties

apiEndpoint

static get apiEndpoint(): string;

The DNS address for this API service - same as servicePath(), exists for compatibility reasons.

auth

auth: gax.GoogleAuth;

contactCenterInsightsStub

contactCenterInsightsStub?: Promise<{
        [name: string]: Function;
    }>;

descriptors

descriptors: Descriptors;

innerApiCalls

innerApiCalls: {
        [name: string]: Function;
    };

operationsClient

operationsClient: gax.OperationsClient;

pathTemplates

pathTemplates: {
        [name: string]: gax.PathTemplate;
    };

port

static get port(): number;

The port for this API service.

scopes

static get scopes(): string[];

The scopes needed to make gRPC calls for every method defined in this service.

servicePath

static get servicePath(): string;

The DNS address for this API service.

warn

warn: (code: string, message: string, warnType?: string) => void;

Methods

analysisPath(project, location, conversation, analysis)

analysisPath(project: string, location: string, conversation: string, analysis: string): string;

Return a fully-qualified analysis resource name string.

Parameters
NameDescription
project string
location string
conversation string
analysis string
Returns
TypeDescription
string

{string} Resource name string.

bulkAnalyzeConversations(request, options)

bulkAnalyzeConversations(request?: protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Analyzes multiple conversations in a single request.

Parameters
NameDescription
request IBulkAnalyzeConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource to create analyses in.
   */
  // const parent = 'abc123'
  /**
   *  Required. Filter used to select the subset of conversations to analyze.
   */
  // const filter = 'abc123'
  /**
   *  Required. Percentage of selected conversation to analyze, between
   *  0, 100.
   */
  // const analysisPercentage = 1234
  /**
   *  To select the annotators to run and the phrase matchers to use
   *  (if any). If not specified, all annotators will be run.
   */
  // const annotatorSelector = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callBulkAnalyzeConversations() {
    // Construct request
    const request = {
      parent,
      filter,
      analysisPercentage,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.bulkAnalyzeConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callBulkAnalyzeConversations();

bulkAnalyzeConversations(request, options, callback)

bulkAnalyzeConversations(request: protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IBulkAnalyzeConversationsRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

bulkAnalyzeConversations(request, callback)

bulkAnalyzeConversations(request: protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IBulkAnalyzeConversationsRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkAnalyzeConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

bulkDeleteConversations(request, options)

bulkDeleteConversations(request?: protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Deletes multiple conversations in a single request.

Parameters
NameDescription
request IBulkDeleteConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource to delete conversations from.
   *  Format:
   *  projects/{project}/locations/{location}
   */
  // const parent = 'abc123'
  /**
   *  Filter used to select the subset of conversations to delete.
   */
  // const filter = 'abc123'
  /**
   *  Maximum number of conversations to delete.
   */
  // const maxDeleteCount = 1234
  /**
   *  If set to true, all of this conversation's analyses will also be deleted.
   *  Otherwise, the request will only succeed if the conversation has no
   *  analyses.
   */
  // const force = true

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callBulkDeleteConversations() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.bulkDeleteConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callBulkDeleteConversations();

bulkDeleteConversations(request, options, callback)

bulkDeleteConversations(request: protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IBulkDeleteConversationsRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

bulkDeleteConversations(request, callback)

bulkDeleteConversations(request: protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IBulkDeleteConversationsRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IBulkDeleteConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

calculateIssueModelStats(request, options)

calculateIssueModelStats(request?: protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse,
        (protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | undefined),
        {} | undefined
    ]>;

Gets an issue model's statistics.

Parameters
NameDescription
request ICalculateIssueModelStatsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse, (protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing CalculateIssueModelStatsResponse. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The resource name of the issue model to query against.
   */
  // const issueModel = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCalculateIssueModelStats() {
    // Construct request
    const request = {
      issueModel,
    };

    // Run request
    const response = await contactcenterinsightsClient.calculateIssueModelStats(request);
    console.log(response);
  }

  callCalculateIssueModelStats();

calculateIssueModelStats(request, options, callback)

calculateIssueModelStats(request: protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICalculateIssueModelStatsRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

calculateIssueModelStats(request, callback)

calculateIssueModelStats(request: protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICalculateIssueModelStatsRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateIssueModelStatsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

calculateStats(request, options)

calculateStats(request?: protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse,
        (protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | undefined),
        {} | undefined
    ]>;

Gets conversation statistics.

Parameters
NameDescription
request ICalculateStatsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse, (protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The location of the conversations.
   */
  // const location = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. This field is useful for
   *  getting statistics about conversations with specific properties.
   */
  // const filter = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCalculateStats() {
    // Construct request
    const request = {
      location,
    };

    // Run request
    const response = await contactcenterinsightsClient.calculateStats(request);
    console.log(response);
  }

  callCalculateStats();

calculateStats(request, options, callback)

calculateStats(request: protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICalculateStatsRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

calculateStats(request, callback)

calculateStats(request: protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICalculateStatsRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.ICalculateStatsResponse, protos.google.cloud.contactcenterinsights.v1.ICalculateStatsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

cancelOperation(request, options, callback)

cancelOperation(request: protos.google.longrunning.CancelOperationRequest, options?: gax.CallOptions | Callback<protos.google.protobuf.Empty, protos.google.longrunning.CancelOperationRequest, {} | undefined | null>, callback?: Callback<protos.google.longrunning.CancelOperationRequest, protos.google.protobuf.Empty, {} | undefined | null>): Promise<protos.google.protobuf.Empty>;

Starts asynchronous cancellation on a long-running operation. The server makes a best effort to cancel the operation, but success is not guaranteed. If the server doesn't support this method, it returns google.rpc.Code.UNIMPLEMENTED. Clients can use or other methods to check whether the cancellation succeeded or whether the operation completed despite cancellation. On successful cancellation, the operation is not deleted; instead, it becomes an operation with an value with a of 1, corresponding to Code.CANCELLED.

Parameters
NameDescription
request CancelOperationRequest

The request object that will be sent.

options CallOptions | Callback<protos.google.protobuf.Empty, protos.google.longrunning.CancelOperationRequest, {} | undefined | null>

Optional parameters. You can override the default settings for this call, e.g, timeout, retries, paginations, etc. See gax.CallOptions for the details.

callback Callback<protos.google.longrunning.CancelOperationRequest, protos.google.protobuf.Empty, {} | undefined | null>

The function which will be called with the result of the API call. {Promise} - The promise which resolves when API call finishes. The promise has a method named "cancel" which cancels the ongoing API call.

Returns
TypeDescription
Promise<protos.google.protobuf.Empty>
Example

const client = longrunning.operationsClient();
await client.cancelOperation({name: ''});

checkBulkAnalyzeConversationsProgress(name)

checkBulkAnalyzeConversationsProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata>>;

Check the status of the long running operation returned by bulkAnalyzeConversations().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse, protos.google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource to create analyses in.
   */
  // const parent = 'abc123'
  /**
   *  Required. Filter used to select the subset of conversations to analyze.
   */
  // const filter = 'abc123'
  /**
   *  Required. Percentage of selected conversation to analyze, between
   *  0, 100.
   */
  // const analysisPercentage = 1234
  /**
   *  To select the annotators to run and the phrase matchers to use
   *  (if any). If not specified, all annotators will be run.
   */
  // const annotatorSelector = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callBulkAnalyzeConversations() {
    // Construct request
    const request = {
      parent,
      filter,
      analysisPercentage,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.bulkAnalyzeConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callBulkAnalyzeConversations();

checkBulkDeleteConversationsProgress(name)

checkBulkDeleteConversationsProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.BulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.BulkDeleteConversationsMetadata>>;

Check the status of the long running operation returned by bulkDeleteConversations().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.BulkDeleteConversationsResponse, protos.google.cloud.contactcenterinsights.v1.BulkDeleteConversationsMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource to delete conversations from.
   *  Format:
   *  projects/{project}/locations/{location}
   */
  // const parent = 'abc123'
  /**
   *  Filter used to select the subset of conversations to delete.
   */
  // const filter = 'abc123'
  /**
   *  Maximum number of conversations to delete.
   */
  // const maxDeleteCount = 1234
  /**
   *  If set to true, all of this conversation's analyses will also be deleted.
   *  Otherwise, the request will only succeed if the conversation has no
   *  analyses.
   */
  // const force = true

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callBulkDeleteConversations() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.bulkDeleteConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callBulkDeleteConversations();

checkCreateAnalysisProgress(name)

checkCreateAnalysisProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.Analysis, protos.google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata>>;

Check the status of the long running operation returned by createAnalysis().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.Analysis, protos.google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the analysis.
   */
  // const parent = 'abc123'
  /**
   *  Required. The analysis to create.
   */
  // const analysis = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCreateAnalysis() {
    // Construct request
    const request = {
      parent,
      analysis,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.createAnalysis(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callCreateAnalysis();

checkCreateIssueModelProgress(name)

checkCreateIssueModelProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.IssueModel, protos.google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata>>;

Check the status of the long running operation returned by createIssueModel().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.IssueModel, protos.google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the issue model.
   */
  // const parent = 'abc123'
  /**
   *  Required. The issue model to create.
   */
  // const issueModel = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCreateIssueModel() {
    // Construct request
    const request = {
      parent,
      issueModel,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.createIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callCreateIssueModel();

checkDeleteIssueModelProgress(name)

checkDeleteIssueModelProgress(name: string): Promise<LROperation<protos.google.protobuf.Empty, protos.google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata>>;

Check the status of the long running operation returned by deleteIssueModel().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.protobuf.Empty, protos.google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the issue model to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.deleteIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callDeleteIssueModel();

checkDeployIssueModelProgress(name)

checkDeployIssueModelProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.DeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata>>;

Check the status of the long running operation returned by deployIssueModel().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.DeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The issue model to deploy.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeployIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.deployIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callDeployIssueModel();

checkExportInsightsDataProgress(name)

checkExportInsightsDataProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata>>;

Check the status of the long running operation returned by exportInsightsData().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Specified if sink is a BigQuery table.
   */
  // const bigQueryDestination = {}
  /**
   *  Required. The parent resource to export data from.
   */
  // const parent = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. Useful for exporting
   *  conversations with specific properties.
   */
  // const filter = 'abc123'
  /**
   *  A fully qualified KMS key name for BigQuery tables protected by CMEK.
   *  Format:
   *  projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
   */
  // const kmsKey = 'abc123'
  /**
   *  Options for what to do if the destination table already exists.
   */
  // const writeDisposition = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callExportInsightsData() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.exportInsightsData(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callExportInsightsData();

checkIngestConversationsProgress(name)

checkIngestConversationsProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.IngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IngestConversationsMetadata>>;

Check the status of the long running operation returned by ingestConversations().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.IngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IngestConversationsMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  A cloud storage bucket source. Note that any previously ingested objects
   *  from the source will be skipped to avoid duplication.
   */
  // const gcsSource = {}
  /**
   *  Configuration for when `source` contains conversation transcripts.
   */
  // const transcriptObjectConfig = {}
  /**
   *  Required. The parent resource for new conversations.
   */
  // const parent = 'abc123'
  /**
   *  Configuration that applies to all conversations.
   */
  // const conversationConfig = {}
  /**
   *  Optional. DLP settings for transcript redaction. Optional, will default to
   *  the config specified in Settings.
   */
  // const redactionConfig = {}
  /**
   *  Optional. Default Speech-to-Text configuration. Optional, will default to
   *  the config specified in Settings.
   */
  // const speechConfig = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callIngestConversations() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.ingestConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callIngestConversations();

checkUndeployIssueModelProgress(name)

checkUndeployIssueModelProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata>>;

Check the status of the long running operation returned by undeployIssueModel().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The issue model to undeploy.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUndeployIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.undeployIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callUndeployIssueModel();

checkUploadConversationProgress(name)

checkUploadConversationProgress(name: string): Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.Conversation, protos.google.cloud.contactcenterinsights.v1.UploadConversationMetadata>>;

Check the status of the long running operation returned by uploadConversation().

Parameter
NameDescription
name string

The operation name that will be passed.

Returns
TypeDescription
Promise<LROperation<protos.google.cloud.contactcenterinsights.v1.Conversation, protos.google.cloud.contactcenterinsights.v1.UploadConversationMetadata>>

{Promise} - The promise which resolves to an object. The decoded operation object has result and metadata field to get information from. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the conversation.
   */
  // const parent = 'abc123'
  /**
   *  Required. The conversation resource to create.
   */
  // const conversation = {}
  /**
   *  Optional. A unique ID for the new conversation. This ID will become the
   *  final component of the conversation's resource name. If no ID is specified,
   *  a server-generated ID will be used.
   *  This value should be 4-64 characters and must match the regular
   *  expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`
   */
  // const conversationId = 'abc123'
  /**
   *  Optional. DLP settings for transcript redaction. Will default to the config
   *  specified in Settings.
   */
  // const redactionConfig = {}
  /**
   *  Optional. Speech-to-Text configuration. Will default to the config
   *  specified in Settings.
   */
  // const speechConfig = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUploadConversation() {
    // Construct request
    const request = {
      parent,
      conversation,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.uploadConversation(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callUploadConversation();

close()

close(): Promise<void>;

Terminate the gRPC channel and close the client.

The client will no longer be usable and all future behavior is undefined.

Returns
TypeDescription
Promise<void>

{Promise} A promise that resolves when the client is closed.

conversationPath(project, location, conversation)

conversationPath(project: string, location: string, conversation: string): string;

Return a fully-qualified conversation resource name string.

Parameters
NameDescription
project string
location string
conversation string
Returns
TypeDescription
string

{string} Resource name string.

createAnalysis(request, options)

createAnalysis(request?: protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Creates an analysis. The long running operation is done when the analysis has completed.

Parameters
NameDescription
request ICreateAnalysisRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the analysis.
   */
  // const parent = 'abc123'
  /**
   *  Required. The analysis to create.
   */
  // const analysis = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCreateAnalysis() {
    // Construct request
    const request = {
      parent,
      analysis,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.createAnalysis(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callCreateAnalysis();

createAnalysis(request, options, callback)

createAnalysis(request: protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateAnalysisRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createAnalysis(request, callback)

createAnalysis(request: protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateAnalysisRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.ICreateAnalysisOperationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createConversation(request, options)

createConversation(request?: protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IConversation,
        (protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | undefined),
        {} | undefined
    ]>;

Creates a conversation.

Parameters
NameDescription
request ICreateConversationRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IConversation, (protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the conversation.
   */
  // const parent = 'abc123'
  /**
   *  Required. The conversation resource to create.
   */
  // const conversation = {}
  /**
   *  A unique ID for the new conversation. This ID will become the final
   *  component of the conversation's resource name. If no ID is specified, a
   *  server-generated ID will be used.
   *  This value should be 4-64 characters and must match the regular
   *  expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`
   */
  // const conversationId = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCreateConversation() {
    // Construct request
    const request = {
      parent,
      conversation,
    };

    // Run request
    const response = await contactcenterinsightsClient.createConversation(request);
    console.log(response);
  }

  callCreateConversation();

createConversation(request, options, callback)

createConversation(request: protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateConversationRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createConversation(request, callback)

createConversation(request: protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateConversationRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.ICreateConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createIssueModel(request, options)

createIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Creates an issue model.

Parameters
NameDescription
request ICreateIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the issue model.
   */
  // const parent = 'abc123'
  /**
   *  Required. The issue model to create.
   */
  // const issueModel = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callCreateIssueModel() {
    // Construct request
    const request = {
      parent,
      issueModel,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.createIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callCreateIssueModel();

createIssueModel(request, options, callback)

createIssueModel(request: protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateIssueModelRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createIssueModel(request, callback)

createIssueModel(request: protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateIssueModelRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.ICreateIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createPhraseMatcher(request, options)

createPhraseMatcher(request?: protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher,
        (protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | undefined),
        {} | undefined
    ]>;

Creates a phrase matcher.

Parameters
NameDescription
request ICreatePhraseMatcherRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, (protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the phrase matcher. Required. The location
   *  to create a phrase matcher for. Format: `projects/

createPhraseMatcher(request, options, callback)

createPhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreatePhraseMatcherRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createPhraseMatcher(request, callback)

createPhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreatePhraseMatcherRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.ICreatePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createView(request, options)

createView(request?: protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IView,
        (protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | undefined),
        {} | undefined
    ]>;

Creates a view.

Parameters
NameDescription
request ICreateViewRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IView, (protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing View. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the view. Required. The location to create
   *  a view for.
   *  Format: `projects/

createView(request, options, callback)

createView(request: protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateViewRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

createView(request, callback)

createView(request: protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request ICreateViewRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.ICreateViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteAnalysis(request, options)

deleteAnalysis(request?: protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest, options?: CallOptions): Promise<[
        protos.google.protobuf.IEmpty,
        (protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | undefined),
        {} | undefined
    ]>;

Deletes an analysis.

Parameters
NameDescription
request IDeleteAnalysisRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.protobuf.IEmpty, (protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Empty. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the analysis to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteAnalysis() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.deleteAnalysis(request);
    console.log(response);
  }

  callDeleteAnalysis();

deleteAnalysis(request, options, callback)

deleteAnalysis(request: protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest, options: CallOptions, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteAnalysisRequest
options CallOptions
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteAnalysis(request, callback)

deleteAnalysis(request: protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteAnalysisRequest
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteAnalysisRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteConversation(request, options)

deleteConversation(request?: protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest, options?: CallOptions): Promise<[
        protos.google.protobuf.IEmpty,
        (protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | undefined),
        {} | undefined
    ]>;

Deletes a conversation.

Parameters
NameDescription
request IDeleteConversationRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.protobuf.IEmpty, (protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Empty. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the conversation to delete.
   */
  // const name = 'abc123'
  /**
   *  If set to true, all of this conversation's analyses will also be deleted.
   *  Otherwise, the request will only succeed if the conversation has no
   *  analyses.
   */
  // const force = true

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteConversation() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.deleteConversation(request);
    console.log(response);
  }

  callDeleteConversation();

deleteConversation(request, options, callback)

deleteConversation(request: protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest, options: CallOptions, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteConversationRequest
options CallOptions
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteConversation(request, callback)

deleteConversation(request: protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteConversationRequest
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteIssue(request, options)

deleteIssue(request?: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest, options?: CallOptions): Promise<[
        protos.google.protobuf.IEmpty,
        (protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | undefined),
        {} | undefined
    ]>;

Deletes an issue.

Parameters
NameDescription
request IDeleteIssueRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.protobuf.IEmpty, (protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Empty. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the issue to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteIssue() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.deleteIssue(request);
    console.log(response);
  }

  callDeleteIssue();

deleteIssue(request, options, callback)

deleteIssue(request: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest, options: CallOptions, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteIssueRequest
options CallOptions
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteIssue(request, callback)

deleteIssue(request: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteIssueRequest
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteIssueModel(request, options)

deleteIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Deletes an issue model.

Parameters
NameDescription
request IDeleteIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the issue model to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.deleteIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callDeleteIssueModel();

deleteIssueModel(request, options, callback)

deleteIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelRequest, options: CallOptions, callback: Callback<LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteIssueModelRequest
options CallOptions
callback Callback<LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteIssueModel(request, callback)

deleteIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelRequest, callback: Callback<LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteIssueModelRequest
callback Callback<LROperation<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteOperation(request, options, callback)

deleteOperation(request: protos.google.longrunning.DeleteOperationRequest, options?: gax.CallOptions | Callback<protos.google.protobuf.Empty, protos.google.longrunning.DeleteOperationRequest, {} | null | undefined>, callback?: Callback<protos.google.protobuf.Empty, protos.google.longrunning.DeleteOperationRequest, {} | null | undefined>): Promise<protos.google.protobuf.Empty>;

Deletes a long-running operation. This method indicates that the client is no longer interested in the operation result. It does not cancel the operation. If the server doesn't support this method, it returns google.rpc.Code.UNIMPLEMENTED.

Parameters
NameDescription
request DeleteOperationRequest

The request object that will be sent.

options CallOptions | Callback<protos.google.protobuf.Empty, protos.google.longrunning.DeleteOperationRequest, {} | null | undefined>

Optional parameters. You can override the default settings for this call, e.g, timeout, retries, paginations, etc. See gax.CallOptions for the details.

callback Callback<protos.google.protobuf.Empty, protos.google.longrunning.DeleteOperationRequest, {} | null | undefined>

The function which will be called with the result of the API call. {Promise} - The promise which resolves when API call finishes. The promise has a method named "cancel" which cancels the ongoing API call.

Returns
TypeDescription
Promise<protos.google.protobuf.Empty>
Example

const client = longrunning.operationsClient();
await client.deleteOperation({name: ''});

deletePhraseMatcher(request, options)

deletePhraseMatcher(request?: protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest, options?: CallOptions): Promise<[
        protos.google.protobuf.IEmpty,
        (protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | undefined),
        {} | undefined
    ]>;

Deletes a phrase matcher.

Parameters
NameDescription
request IDeletePhraseMatcherRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.protobuf.IEmpty, (protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Empty. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the phrase matcher to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeletePhraseMatcher() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.deletePhraseMatcher(request);
    console.log(response);
  }

  callDeletePhraseMatcher();

deletePhraseMatcher(request, options, callback)

deletePhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest, options: CallOptions, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeletePhraseMatcherRequest
options CallOptions
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deletePhraseMatcher(request, callback)

deletePhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeletePhraseMatcherRequest
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeletePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteView(request, options)

deleteView(request?: protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest, options?: CallOptions): Promise<[
        protos.google.protobuf.IEmpty,
        (protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | undefined),
        {} | undefined
    ]>;

Deletes a view.

Parameters
NameDescription
request IDeleteViewRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.protobuf.IEmpty, (protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Empty. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the view to delete.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeleteView() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.deleteView(request);
    console.log(response);
  }

  callDeleteView();

deleteView(request, options, callback)

deleteView(request: protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest, options: CallOptions, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteViewRequest
options CallOptions
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deleteView(request, callback)

deleteView(request: protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest, callback: Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeleteViewRequest
callback Callback<protos.google.protobuf.IEmpty, protos.google.cloud.contactcenterinsights.v1.IDeleteViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deployIssueModel(request, options)

deployIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed.

Parameters
NameDescription
request IDeployIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The issue model to deploy.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callDeployIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.deployIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callDeployIssueModel();

deployIssueModel(request, options, callback)

deployIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeployIssueModelRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

deployIssueModel(request, callback)

deployIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IDeployIssueModelRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IDeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

exportInsightsData(request, options)

exportInsightsData(request?: protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Export insights data to a destination defined in the request body.

Parameters
NameDescription
request IExportInsightsDataRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Specified if sink is a BigQuery table.
   */
  // const bigQueryDestination = {}
  /**
   *  Required. The parent resource to export data from.
   */
  // const parent = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. Useful for exporting
   *  conversations with specific properties.
   */
  // const filter = 'abc123'
  /**
   *  A fully qualified KMS key name for BigQuery tables protected by CMEK.
   *  Format:
   *  projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
   */
  // const kmsKey = 'abc123'
  /**
   *  Options for what to do if the destination table already exists.
   */
  // const writeDisposition = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callExportInsightsData() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.exportInsightsData(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callExportInsightsData();

exportInsightsData(request, options, callback)

exportInsightsData(request: protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IExportInsightsDataRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

exportInsightsData(request, callback)

exportInsightsData(request: protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IExportInsightsDataRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataResponse, protos.google.cloud.contactcenterinsights.v1.IExportInsightsDataMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getAnalysis(request, options)

getAnalysis(request?: protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IAnalysis,
        (protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | undefined),
        {} | undefined
    ]>;

Gets an analysis.

Parameters
NameDescription
request IGetAnalysisRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IAnalysis, (protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Analysis. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the analysis to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetAnalysis() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getAnalysis(request);
    console.log(response);
  }

  callGetAnalysis();

getAnalysis(request, options, callback)

getAnalysis(request: protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetAnalysisRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getAnalysis(request, callback)

getAnalysis(request: protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetAnalysisRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IAnalysis, protos.google.cloud.contactcenterinsights.v1.IGetAnalysisRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getConversation(request, options)

getConversation(request?: protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IConversation,
        (protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | undefined),
        {} | undefined
    ]>;

Gets a conversation.

Parameters
NameDescription
request IGetConversationRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IConversation, (protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the conversation to get.
   */
  // const name = 'abc123'
  /**
   *  The level of details of the conversation. Default is `FULL`.
   */
  // const view = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetConversation() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getConversation(request);
    console.log(response);
  }

  callGetConversation();

getConversation(request, options, callback)

getConversation(request: protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetConversationRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getConversation(request, callback)

getConversation(request: protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetConversationRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IGetConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getIssue(request, options)

getIssue(request?: protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IIssue,
        protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | undefined,
        {} | undefined
    ]>;

Gets an issue.

Parameters
NameDescription
request IGetIssueRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Issue. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the issue to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetIssue() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getIssue(request);
    console.log(response);
  }

  callGetIssue();

getIssue(request, options, callback)

getIssue(request: protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetIssueRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getIssue(request, callback)

getIssue(request: protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetIssueRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IGetIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getIssueModel(request, options)

getIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IIssueModel,
        (protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | undefined),
        {} | undefined
    ]>;

Gets an issue model.

Parameters
NameDescription
request IGetIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IIssueModel, (protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the issue model to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getIssueModel(request);
    console.log(response);
  }

  callGetIssueModel();

getIssueModel(request, options, callback)

getIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetIssueModelRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getIssueModel(request, callback)

getIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetIssueModelRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IGetIssueModelRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getOperation(request, options, callback)

getOperation(request: protos.google.longrunning.GetOperationRequest, options?: gax.CallOptions | Callback<protos.google.longrunning.Operation, protos.google.longrunning.GetOperationRequest, {} | null | undefined>, callback?: Callback<protos.google.longrunning.Operation, protos.google.longrunning.GetOperationRequest, {} | null | undefined>): Promise<[protos.google.longrunning.Operation]>;

Gets the latest state of a long-running operation. Clients can use this method to poll the operation result at intervals as recommended by the API service.

Parameters
NameDescription
request GetOperationRequest

The request object that will be sent.

options CallOptions | Callback<protos.google.longrunning.Operation, protos.google.longrunning.GetOperationRequest, {} | null | undefined>

Optional parameters. You can override the default settings for this call, e.g, timeout, retries, paginations, etc. See gax.CallOptions for the details.

callback Callback<protos.google.longrunning.Operation, protos.google.longrunning.GetOperationRequest, {} | null | undefined>

The function which will be called with the result of the API call.

The second parameter to the callback is an object representing . {Promise} - The promise which resolves to an array. The first element of the array is an object representing . The promise has a method named "cancel" which cancels the ongoing API call.

Returns
TypeDescription
Promise<[protos.google.longrunning.Operation]>
Example

const client = longrunning.operationsClient();
const name = '';
const [response] = await client.getOperation({name});
// doThingsWith(response)

getPhraseMatcher(request, options)

getPhraseMatcher(request?: protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher,
        (protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | undefined),
        {} | undefined
    ]>;

Gets a phrase matcher.

Parameters
NameDescription
request IGetPhraseMatcherRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, (protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the phrase matcher to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetPhraseMatcher() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getPhraseMatcher(request);
    console.log(response);
  }

  callGetPhraseMatcher();

getPhraseMatcher(request, options, callback)

getPhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetPhraseMatcherRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getPhraseMatcher(request, callback)

getPhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetPhraseMatcherRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IGetPhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getProjectId()

getProjectId(): Promise<string>;
Returns
TypeDescription
Promise<string>

getProjectId(callback)

getProjectId(callback: Callback<string, undefined, undefined>): void;
Parameter
NameDescription
callback Callback<string, undefined, undefined>
Returns
TypeDescription
void

getSettings(request, options)

getSettings(request?: protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.ISettings,
        (protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | undefined),
        {} | undefined
    ]>;

Gets project-level settings.

Parameters
NameDescription
request IGetSettingsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.ISettings, (protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the settings resource to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetSettings() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getSettings(request);
    console.log(response);
  }

  callGetSettings();

getSettings(request, options, callback)

getSettings(request: protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetSettingsRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getSettings(request, callback)

getSettings(request: protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetSettingsRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IGetSettingsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getView(request, options)

getView(request?: protos.google.cloud.contactcenterinsights.v1.IGetViewRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IView,
        protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | undefined,
        {} | undefined
    ]>;

Gets a view.

Parameters
NameDescription
request IGetViewRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing View. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The name of the view to get.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callGetView() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const response = await contactcenterinsightsClient.getView(request);
    console.log(response);
  }

  callGetView();

getView(request, options, callback)

getView(request: protos.google.cloud.contactcenterinsights.v1.IGetViewRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetViewRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

getView(request, callback)

getView(request: protos.google.cloud.contactcenterinsights.v1.IGetViewRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IGetViewRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IGetViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

ingestConversations(request, options)

ingestConversations(request?: protos.google.cloud.contactcenterinsights.v1.IIngestConversationsRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Imports conversations and processes them according to the user's configuration.

Parameters
NameDescription
request IIngestConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  A cloud storage bucket source. Note that any previously ingested objects
   *  from the source will be skipped to avoid duplication.
   */
  // const gcsSource = {}
  /**
   *  Configuration for when `source` contains conversation transcripts.
   */
  // const transcriptObjectConfig = {}
  /**
   *  Required. The parent resource for new conversations.
   */
  // const parent = 'abc123'
  /**
   *  Configuration that applies to all conversations.
   */
  // const conversationConfig = {}
  /**
   *  Optional. DLP settings for transcript redaction. Optional, will default to
   *  the config specified in Settings.
   */
  // const redactionConfig = {}
  /**
   *  Optional. Default Speech-to-Text configuration. Optional, will default to
   *  the config specified in Settings.
   */
  // const speechConfig = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callIngestConversations() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.ingestConversations(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callIngestConversations();

ingestConversations(request, options, callback)

ingestConversations(request: protos.google.cloud.contactcenterinsights.v1.IIngestConversationsRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IIngestConversationsRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

ingestConversations(request, callback)

ingestConversations(request: protos.google.cloud.contactcenterinsights.v1.IIngestConversationsRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IIngestConversationsRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IIngestConversationsResponse, protos.google.cloud.contactcenterinsights.v1.IIngestConversationsMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

initialize()

initialize(): Promise<{
        [name: string]: Function;
    }>;

Initialize the client. Performs asynchronous operations (such as authentication) and prepares the client. This function will be called automatically when any class method is called for the first time, but if you need to initialize it before calling an actual method, feel free to call initialize() directly.

You can await on this method if you want to make sure the client is initialized.

Returns
TypeDescription
Promise<{ [name: string]: Function; }>

{Promise} A promise that resolves to an authenticated service stub.

issueModelPath(project, location, issueModel)

issueModelPath(project: string, location: string, issueModel: string): string;

Return a fully-qualified issueModel resource name string.

Parameters
NameDescription
project string
location string
issueModel string
Returns
TypeDescription
string

{string} Resource name string.

issuePath(project, location, issueModel, issue)

issuePath(project: string, location: string, issueModel: string, issue: string): string;

Return a fully-qualified issue resource name string.

Parameters
NameDescription
project string
location string
issueModel string
issue string
Returns
TypeDescription
string

{string} Resource name string.

listAnalyses(request, options)

listAnalyses(request?: protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IAnalysis[],
        protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest | null,
        protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse
    ]>;

Lists analyses.

Parameters
NameDescription
request IListAnalysesRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IAnalysis[], protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest | null, protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse ]>

{Promise} - The promise which resolves to an array. The first element of the array is Array of Analysis. The client library will perform auto-pagination by default: it will call the API as many times as needed and will merge results from all the pages into this array. Note that it can affect your quota. We recommend using listAnalysesAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listAnalyses(request, options, callback)

listAnalyses(request: protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, options: CallOptions, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IAnalysis>): void;
Parameters
NameDescription
request IListAnalysesRequest
options CallOptions
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IAnalysis>
Returns
TypeDescription
void

listAnalyses(request, callback)

listAnalyses(request: protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IAnalysis>): void;
Parameters
NameDescription
request IListAnalysesRequest
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, protos.google.cloud.contactcenterinsights.v1.IListAnalysesResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IAnalysis>
Returns
TypeDescription
void

listAnalysesAsync(request, options)

listAnalysesAsync(request?: protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, options?: CallOptions): AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IAnalysis>;

Equivalent to listAnalyses, but returns an iterable object.

for-await-of syntax is used with the iterable to get response elements on-demand.

Parameters
NameDescription
request IListAnalysesRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IAnalysis>

{Object} An iterable Object that allows async iteration. When you iterate the returned iterable, each element will be an object representing Analysis. The API will be called under the hood as needed, once per the page, so you can stop the iteration when you don't need more results. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the analyses.
   */
  // const parent = 'abc123'
  /**
   *  The maximum number of analyses to return in the response. If this
   *  value is zero, the service will select a default size. A call might return
   *  fewer objects than requested. A non-empty `next_page_token` in the response
   *  indicates that more data is available.
   */
  // const pageSize = 1234
  /**
   *  The value returned by the last `ListAnalysesResponse`; indicates
   *  that this is a continuation of a prior `ListAnalyses` call and
   *  the system should return the next page of data.
   */
  // const pageToken = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. Useful for querying
   *  conversations with specific properties.
   */
  // const filter = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListAnalyses() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const iterable = await contactcenterinsightsClient.listAnalysesAsync(request);
    for await (const response of iterable) {
        console.log(response);
    }
  }

  callListAnalyses();

listAnalysesStream(request, options)

listAnalysesStream(request?: protos.google.cloud.contactcenterinsights.v1.IListAnalysesRequest, options?: CallOptions): Transform;

Equivalent to method.name.toCamelCase(), but returns a NodeJS Stream object.

Parameters
NameDescription
request IListAnalysesRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Transform

{Stream} An object stream which emits an object representing Analysis on 'data' event. The client library will perform auto-pagination by default: it will call the API as many times as needed. Note that it can affect your quota. We recommend using listAnalysesAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listConversations(request, options)

listConversations(request?: protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IConversation[],
        protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest | null,
        protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse
    ]>;

Lists conversations.

Parameters
NameDescription
request IListConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IConversation[], protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest | null, protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse ]>

{Promise} - The promise which resolves to an array. The first element of the array is Array of . The client library will perform auto-pagination by default: it will call the API as many times as needed and will merge results from all the pages into this array. Note that it can affect your quota. We recommend using listConversationsAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listConversations(request, options, callback)

listConversations(request: protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, options: CallOptions, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IConversation>): void;
Parameters
NameDescription
request IListConversationsRequest
options CallOptions
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IConversation>
Returns
TypeDescription
void

listConversations(request, callback)

listConversations(request: protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IConversation>): void;
Parameters
NameDescription
request IListConversationsRequest
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, protos.google.cloud.contactcenterinsights.v1.IListConversationsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IConversation>
Returns
TypeDescription
void

listConversationsAsync(request, options)

listConversationsAsync(request?: protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, options?: CallOptions): AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IConversation>;

Equivalent to listConversations, but returns an iterable object.

for-await-of syntax is used with the iterable to get response elements on-demand.

Parameters
NameDescription
request IListConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IConversation>

{Object} An iterable Object that allows async iteration. When you iterate the returned iterable, each element will be an object representing . The API will be called under the hood as needed, once per the page, so you can stop the iteration when you don't need more results. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the conversation.
   */
  // const parent = 'abc123'
  /**
   *  The maximum number of conversations to return in the response. A valid page
   *  size ranges from 0 to 1,000 inclusive. If the page size is zero or
   *  unspecified, a default page size of 100 will be chosen. Note that a call
   *  might return fewer results than the requested page size.
   */
  // const pageSize = 1234
  /**
   *  The value returned by the last `ListConversationsResponse`. This value
   *  indicates that this is a continuation of a prior `ListConversations` call
   *  and that the system should return the next page of data.
   */
  // const pageToken = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. Useful for querying
   *  conversations with specific properties.
   */
  // const filter = 'abc123'
  /**
   *  The level of details of the conversation. Default is `BASIC`.
   */
  // const view = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListConversations() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const iterable = await contactcenterinsightsClient.listConversationsAsync(request);
    for await (const response of iterable) {
        console.log(response);
    }
  }

  callListConversations();

listConversationsStream(request, options)

listConversationsStream(request?: protos.google.cloud.contactcenterinsights.v1.IListConversationsRequest, options?: CallOptions): Transform;

Equivalent to method.name.toCamelCase(), but returns a NodeJS Stream object.

Parameters
NameDescription
request IListConversationsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Transform

{Stream} An object stream which emits an object representing on 'data' event. The client library will perform auto-pagination by default: it will call the API as many times as needed. Note that it can affect your quota. We recommend using listConversationsAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listIssueModels(request, options)

listIssueModels(request?: protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse,
        (protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | undefined),
        {} | undefined
    ]>;

Lists issue models.

Parameters
NameDescription
request IListIssueModelsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse, (protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing ListIssueModelsResponse. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the issue model.
   */
  // const parent = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListIssueModels() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const response = await contactcenterinsightsClient.listIssueModels(request);
    console.log(response);
  }

  callListIssueModels();

listIssueModels(request, options, callback)

listIssueModels(request: protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse, protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IListIssueModelsRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse, protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

listIssueModels(request, callback)

listIssueModels(request: protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse, protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IListIssueModelsRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IListIssueModelsResponse, protos.google.cloud.contactcenterinsights.v1.IListIssueModelsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

listIssues(request, options)

listIssues(request?: protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse,
        (protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | undefined),
        {} | undefined
    ]>;

Lists issues.

Parameters
NameDescription
request IListIssuesRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse, (protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing ListIssuesResponse. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the issue.
   */
  // const parent = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListIssues() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const response = await contactcenterinsightsClient.listIssues(request);
    console.log(response);
  }

  callListIssues();

listIssues(request, options, callback)

listIssues(request: protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse, protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IListIssuesRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse, protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

listIssues(request, callback)

listIssues(request: protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse, protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IListIssuesRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IListIssuesResponse, protos.google.cloud.contactcenterinsights.v1.IListIssuesRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

listOperationsAsync(request, options)

listOperationsAsync(request: protos.google.longrunning.ListOperationsRequest, options?: gax.CallOptions): AsyncIterable<protos.google.longrunning.ListOperationsResponse>;

Lists operations that match the specified filter in the request. If the server doesn't support this method, it returns UNIMPLEMENTED. Returns an iterable object.

For-await-of syntax is used with the iterable to recursively get response element on-demand.

Parameters
NameDescription
request ListOperationsRequest

The request object that will be sent.

options CallOptions

Optional parameters. You can override the default settings for this call, e.g, timeout, retries, paginations, etc. See gax.CallOptions for the details.

Returns
TypeDescription
AsyncIterable<protos.google.longrunning.ListOperationsResponse>

{Object} An iterable Object that conforms to iteration protocols.

Example

const client = longrunning.operationsClient();
for await (const response of client.listOperationsAsync(request));
// doThingsWith(response)

listPhraseMatchers(request, options)

listPhraseMatchers(request?: protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher[],
        protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest | null,
        protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse
    ]>;

Lists phrase matchers.

Parameters
NameDescription
request IListPhraseMatchersRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher[], protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest | null, protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse ]>

{Promise} - The promise which resolves to an array. The first element of the array is Array of . The client library will perform auto-pagination by default: it will call the API as many times as needed and will merge results from all the pages into this array. Note that it can affect your quota. We recommend using listPhraseMatchersAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listPhraseMatchers(request, options, callback)

listPhraseMatchers(request: protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, options: CallOptions, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>): void;
Parameters
NameDescription
request IListPhraseMatchersRequest
options CallOptions
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>
Returns
TypeDescription
void

listPhraseMatchers(request, callback)

listPhraseMatchers(request: protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>): void;
Parameters
NameDescription
request IListPhraseMatchersRequest
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>
Returns
TypeDescription
void

listPhraseMatchersAsync(request, options)

listPhraseMatchersAsync(request?: protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, options?: CallOptions): AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>;

Equivalent to listPhraseMatchers, but returns an iterable object.

for-await-of syntax is used with the iterable to get response elements on-demand.

Parameters
NameDescription
request IListPhraseMatchersRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher>

{Object} An iterable Object that allows async iteration. When you iterate the returned iterable, each element will be an object representing . The API will be called under the hood as needed, once per the page, so you can stop the iteration when you don't need more results. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the phrase matcher.
   */
  // const parent = 'abc123'
  /**
   *  The maximum number of phrase matchers to return in the response. If this
   *  value is zero, the service will select a default size. A call might return
   *  fewer objects than requested. A non-empty `next_page_token` in the response
   *  indicates that more data is available.
   */
  // const pageSize = 1234
  /**
   *  The value returned by the last `ListPhraseMatchersResponse`. This value
   *  indicates that this is a continuation of a prior `ListPhraseMatchers` call
   *  and that the system should return the next page of data.
   */
  // const pageToken = 'abc123'
  /**
   *  A filter to reduce results to a specific subset. Useful for querying
   *  phrase matchers with specific properties.
   */
  // const filter = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListPhraseMatchers() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const iterable = await contactcenterinsightsClient.listPhraseMatchersAsync(request);
    for await (const response of iterable) {
        console.log(response);
    }
  }

  callListPhraseMatchers();

listPhraseMatchersStream(request, options)

listPhraseMatchersStream(request?: protos.google.cloud.contactcenterinsights.v1.IListPhraseMatchersRequest, options?: CallOptions): Transform;

Equivalent to method.name.toCamelCase(), but returns a NodeJS Stream object.

Parameters
NameDescription
request IListPhraseMatchersRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Transform

{Stream} An object stream which emits an object representing on 'data' event. The client library will perform auto-pagination by default: it will call the API as many times as needed. Note that it can affect your quota. We recommend using listPhraseMatchersAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listViews(request, options)

listViews(request?: protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IView[],
        protos.google.cloud.contactcenterinsights.v1.IListViewsRequest | null,
        protos.google.cloud.contactcenterinsights.v1.IListViewsResponse
    ]>;

Lists views.

Parameters
NameDescription
request IListViewsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IView[], protos.google.cloud.contactcenterinsights.v1.IListViewsRequest | null, protos.google.cloud.contactcenterinsights.v1.IListViewsResponse ]>

{Promise} - The promise which resolves to an array. The first element of the array is Array of View. The client library will perform auto-pagination by default: it will call the API as many times as needed and will merge results from all the pages into this array. Note that it can affect your quota. We recommend using listViewsAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

listViews(request, options, callback)

listViews(request: protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, options: CallOptions, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, protos.google.cloud.contactcenterinsights.v1.IListViewsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IView>): void;
Parameters
NameDescription
request IListViewsRequest
options CallOptions
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, protos.google.cloud.contactcenterinsights.v1.IListViewsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IView>
Returns
TypeDescription
void

listViews(request, callback)

listViews(request: protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, callback: PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, protos.google.cloud.contactcenterinsights.v1.IListViewsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IView>): void;
Parameters
NameDescription
request IListViewsRequest
callback PaginationCallback<protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, protos.google.cloud.contactcenterinsights.v1.IListViewsResponse | null | undefined, protos.google.cloud.contactcenterinsights.v1.IView>
Returns
TypeDescription
void

listViewsAsync(request, options)

listViewsAsync(request?: protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, options?: CallOptions): AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IView>;

Equivalent to listViews, but returns an iterable object.

for-await-of syntax is used with the iterable to get response elements on-demand.

Parameters
NameDescription
request IListViewsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
AsyncIterable<protos.google.cloud.contactcenterinsights.v1.IView>

{Object} An iterable Object that allows async iteration. When you iterate the returned iterable, each element will be an object representing View. The API will be called under the hood as needed, once per the page, so you can stop the iteration when you don't need more results. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the views.
   */
  // const parent = 'abc123'
  /**
   *  The maximum number of views to return in the response. If this
   *  value is zero, the service will select a default size. A call may return
   *  fewer objects than requested. A non-empty `next_page_token` in the response
   *  indicates that more data is available.
   */
  // const pageSize = 1234
  /**
   *  The value returned by the last `ListViewsResponse`; indicates
   *  that this is a continuation of a prior `ListViews` call and
   *  the system should return the next page of data.
   */
  // const pageToken = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callListViews() {
    // Construct request
    const request = {
      parent,
    };

    // Run request
    const iterable = await contactcenterinsightsClient.listViewsAsync(request);
    for await (const response of iterable) {
        console.log(response);
    }
  }

  callListViews();

listViewsStream(request, options)

listViewsStream(request?: protos.google.cloud.contactcenterinsights.v1.IListViewsRequest, options?: CallOptions): Transform;

Equivalent to method.name.toCamelCase(), but returns a NodeJS Stream object.

Parameters
NameDescription
request IListViewsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Transform

{Stream} An object stream which emits an object representing View on 'data' event. The client library will perform auto-pagination by default: it will call the API as many times as needed. Note that it can affect your quota. We recommend using listViewsAsync() method described below for async iteration which you can stop as needed. Please see the documentation for more details and examples.

locationPath(project, location)

locationPath(project: string, location: string): string;

Return a fully-qualified location resource name string.

Parameters
NameDescription
project string
location string
Returns
TypeDescription
string

{string} Resource name string.

matchAnalysisFromAnalysisName(analysisName)

matchAnalysisFromAnalysisName(analysisName: string): string | number;

Parse the analysis from Analysis resource.

Parameter
NameDescription
analysisName string

A fully-qualified path representing Analysis resource.

Returns
TypeDescription
string | number

{string} A string representing the analysis.

matchConversationFromAnalysisName(analysisName)

matchConversationFromAnalysisName(analysisName: string): string | number;

Parse the conversation from Analysis resource.

Parameter
NameDescription
analysisName string

A fully-qualified path representing Analysis resource.

Returns
TypeDescription
string | number

{string} A string representing the conversation.

matchConversationFromConversationName(conversationName)

matchConversationFromConversationName(conversationName: string): string | number;

Parse the conversation from Conversation resource.

Parameter
NameDescription
conversationName string

A fully-qualified path representing Conversation resource.

Returns
TypeDescription
string | number

{string} A string representing the conversation.

matchIssueFromIssueName(issueName)

matchIssueFromIssueName(issueName: string): string | number;

Parse the issue from Issue resource.

Parameter
NameDescription
issueName string

A fully-qualified path representing Issue resource.

Returns
TypeDescription
string | number

{string} A string representing the issue.

matchIssueModelFromIssueModelName(issueModelName)

matchIssueModelFromIssueModelName(issueModelName: string): string | number;

Parse the issue_model from IssueModel resource.

Parameter
NameDescription
issueModelName string

A fully-qualified path representing IssueModel resource.

Returns
TypeDescription
string | number

{string} A string representing the issue_model.

matchIssueModelFromIssueName(issueName)

matchIssueModelFromIssueName(issueName: string): string | number;

Parse the issue_model from Issue resource.

Parameter
NameDescription
issueName string

A fully-qualified path representing Issue resource.

Returns
TypeDescription
string | number

{string} A string representing the issue_model.

matchLocationFromAnalysisName(analysisName)

matchLocationFromAnalysisName(analysisName: string): string | number;

Parse the location from Analysis resource.

Parameter
NameDescription
analysisName string

A fully-qualified path representing Analysis resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromConversationName(conversationName)

matchLocationFromConversationName(conversationName: string): string | number;

Parse the location from Conversation resource.

Parameter
NameDescription
conversationName string

A fully-qualified path representing Conversation resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromIssueModelName(issueModelName)

matchLocationFromIssueModelName(issueModelName: string): string | number;

Parse the location from IssueModel resource.

Parameter
NameDescription
issueModelName string

A fully-qualified path representing IssueModel resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromIssueName(issueName)

matchLocationFromIssueName(issueName: string): string | number;

Parse the location from Issue resource.

Parameter
NameDescription
issueName string

A fully-qualified path representing Issue resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromLocationName(locationName)

matchLocationFromLocationName(locationName: string): string | number;

Parse the location from Location resource.

Parameter
NameDescription
locationName string

A fully-qualified path representing Location resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromPhraseMatcherName(phraseMatcherName)

matchLocationFromPhraseMatcherName(phraseMatcherName: string): string | number;

Parse the location from PhraseMatcher resource.

Parameter
NameDescription
phraseMatcherName string

A fully-qualified path representing PhraseMatcher resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromSettingsName(settingsName)

matchLocationFromSettingsName(settingsName: string): string | number;

Parse the location from Settings resource.

Parameter
NameDescription
settingsName string

A fully-qualified path representing Settings resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchLocationFromViewName(viewName)

matchLocationFromViewName(viewName: string): string | number;

Parse the location from View resource.

Parameter
NameDescription
viewName string

A fully-qualified path representing View resource.

Returns
TypeDescription
string | number

{string} A string representing the location.

matchPhraseMatcherFromPhraseMatcherName(phraseMatcherName)

matchPhraseMatcherFromPhraseMatcherName(phraseMatcherName: string): string | number;

Parse the phrase_matcher from PhraseMatcher resource.

Parameter
NameDescription
phraseMatcherName string

A fully-qualified path representing PhraseMatcher resource.

Returns
TypeDescription
string | number

{string} A string representing the phrase_matcher.

matchProjectFromAnalysisName(analysisName)

matchProjectFromAnalysisName(analysisName: string): string | number;

Parse the project from Analysis resource.

Parameter
NameDescription
analysisName string

A fully-qualified path representing Analysis resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromConversationName(conversationName)

matchProjectFromConversationName(conversationName: string): string | number;

Parse the project from Conversation resource.

Parameter
NameDescription
conversationName string

A fully-qualified path representing Conversation resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromIssueModelName(issueModelName)

matchProjectFromIssueModelName(issueModelName: string): string | number;

Parse the project from IssueModel resource.

Parameter
NameDescription
issueModelName string

A fully-qualified path representing IssueModel resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromIssueName(issueName)

matchProjectFromIssueName(issueName: string): string | number;

Parse the project from Issue resource.

Parameter
NameDescription
issueName string

A fully-qualified path representing Issue resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromLocationName(locationName)

matchProjectFromLocationName(locationName: string): string | number;

Parse the project from Location resource.

Parameter
NameDescription
locationName string

A fully-qualified path representing Location resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromPhraseMatcherName(phraseMatcherName)

matchProjectFromPhraseMatcherName(phraseMatcherName: string): string | number;

Parse the project from PhraseMatcher resource.

Parameter
NameDescription
phraseMatcherName string

A fully-qualified path representing PhraseMatcher resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromSettingsName(settingsName)

matchProjectFromSettingsName(settingsName: string): string | number;

Parse the project from Settings resource.

Parameter
NameDescription
settingsName string

A fully-qualified path representing Settings resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchProjectFromViewName(viewName)

matchProjectFromViewName(viewName: string): string | number;

Parse the project from View resource.

Parameter
NameDescription
viewName string

A fully-qualified path representing View resource.

Returns
TypeDescription
string | number

{string} A string representing the project.

matchViewFromViewName(viewName)

matchViewFromViewName(viewName: string): string | number;

Parse the view from View resource.

Parameter
NameDescription
viewName string

A fully-qualified path representing View resource.

Returns
TypeDescription
string | number

{string} A string representing the view.

phraseMatcherPath(project, location, phraseMatcher)

phraseMatcherPath(project: string, location: string, phraseMatcher: string): string;

Return a fully-qualified phraseMatcher resource name string.

Parameters
NameDescription
project string
location string
phraseMatcher string
Returns
TypeDescription
string

{string} Resource name string.

settingsPath(project, location)

settingsPath(project: string, location: string): string;

Return a fully-qualified settings resource name string.

Parameters
NameDescription
project string
location string
Returns
TypeDescription
string

{string} Resource name string.

undeployIssueModel(request, options)

undeployIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed.

Parameters
NameDescription
request IUndeployIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The issue model to undeploy.
   */
  // const name = 'abc123'

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUndeployIssueModel() {
    // Construct request
    const request = {
      name,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.undeployIssueModel(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callUndeployIssueModel();

undeployIssueModel(request, options, callback)

undeployIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUndeployIssueModelRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

undeployIssueModel(request, callback)

undeployIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUndeployIssueModelRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelResponse, protos.google.cloud.contactcenterinsights.v1.IUndeployIssueModelMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateConversation(request, options)

updateConversation(request?: protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IConversation,
        (protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | undefined),
        {} | undefined
    ]>;

Updates a conversation.

Parameters
NameDescription
request IUpdateConversationRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IConversation, (protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new values for the conversation.
   */
  // const conversation = {}
  /**
   *  The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdateConversation() {
    // Construct request
    const request = {
      conversation,
    };

    // Run request
    const response = await contactcenterinsightsClient.updateConversation(request);
    console.log(response);
  }

  callUpdateConversation();

updateConversation(request, options, callback)

updateConversation(request: protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateConversationRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateConversation(request, callback)

updateConversation(request: protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateConversationRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUpdateConversationRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateIssue(request, options)

updateIssue(request?: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IIssue,
        (protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | undefined),
        {} | undefined
    ]>;

Updates an issue.

Parameters
NameDescription
request IUpdateIssueRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IIssue, (protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing Issue. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new values for the issue.
   */
  // const issue = {}
  /**
   *  The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdateIssue() {
    // Construct request
    const request = {
      issue,
    };

    // Run request
    const response = await contactcenterinsightsClient.updateIssue(request);
    console.log(response);
  }

  callUpdateIssue();

updateIssue(request, options, callback)

updateIssue(request: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateIssueRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateIssue(request, callback)

updateIssue(request: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateIssueRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssue, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateIssueModel(request, options)

updateIssueModel(request?: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IIssueModel,
        (protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | undefined),
        {} | undefined
    ]>;

Updates an issue model.

Parameters
NameDescription
request IUpdateIssueModelRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IIssueModel, (protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new values for the issue model.
   */
  // const issueModel = {}
  /**
   *  The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdateIssueModel() {
    // Construct request
    const request = {
      issueModel,
    };

    // Run request
    const response = await contactcenterinsightsClient.updateIssueModel(request);
    console.log(response);
  }

  callUpdateIssueModel();

updateIssueModel(request, options, callback)

updateIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateIssueModelRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateIssueModel(request, callback)

updateIssueModel(request: protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateIssueModelRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IIssueModel, protos.google.cloud.contactcenterinsights.v1.IUpdateIssueModelRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updatePhraseMatcher(request, options)

updatePhraseMatcher(request?: protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher,
        (protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | undefined),
        {} | undefined
    ]>;

Updates a phrase matcher.

Parameters
NameDescription
request IUpdatePhraseMatcherRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, (protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new values for the phrase matcher.
   */
  // const phraseMatcher = {}
  /**
   *  The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdatePhraseMatcher() {
    // Construct request
    const request = {
      phraseMatcher,
    };

    // Run request
    const response = await contactcenterinsightsClient.updatePhraseMatcher(request);
    console.log(response);
  }

  callUpdatePhraseMatcher();

updatePhraseMatcher(request, options, callback)

updatePhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdatePhraseMatcherRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updatePhraseMatcher(request, callback)

updatePhraseMatcher(request: protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdatePhraseMatcherRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IPhraseMatcher, protos.google.cloud.contactcenterinsights.v1.IUpdatePhraseMatcherRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateSettings(request, options)

updateSettings(request?: protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.ISettings,
        (protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | undefined),
        {} | undefined
    ]>;

Updates project-level settings.

Parameters
NameDescription
request IUpdateSettingsRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.ISettings, (protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing . Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new settings values.
   */
  // const settings = {}
  /**
   *  Required. The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdateSettings() {
    // Construct request
    const request = {
      settings,
      updateMask,
    };

    // Run request
    const response = await contactcenterinsightsClient.updateSettings(request);
    console.log(response);
  }

  callUpdateSettings();

updateSettings(request, options, callback)

updateSettings(request: protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateSettingsRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateSettings(request, callback)

updateSettings(request: protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateSettingsRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.ISettings, protos.google.cloud.contactcenterinsights.v1.IUpdateSettingsRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateView(request, options)

updateView(request?: protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest, options?: CallOptions): Promise<[
        protos.google.cloud.contactcenterinsights.v1.IView,
        (protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | undefined),
        {} | undefined
    ]>;

Updates a view.

Parameters
NameDescription
request IUpdateViewRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ protos.google.cloud.contactcenterinsights.v1.IView, (protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | undefined), {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing View. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The new view.
   */
  // const view = {}
  /**
   *  The list of fields to be updated.
   */
  // const updateMask = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUpdateView() {
    // Construct request
    const request = {
      view,
    };

    // Run request
    const response = await contactcenterinsightsClient.updateView(request);
    console.log(response);
  }

  callUpdateView();

updateView(request, options, callback)

updateView(request: protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest, options: CallOptions, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateViewRequest
options CallOptions
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

updateView(request, callback)

updateView(request: protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest, callback: Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUpdateViewRequest
callback Callback<protos.google.cloud.contactcenterinsights.v1.IView, protos.google.cloud.contactcenterinsights.v1.IUpdateViewRequest | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

uploadConversation(request, options)

uploadConversation(request?: protos.google.cloud.contactcenterinsights.v1.IUploadConversationRequest, options?: CallOptions): Promise<[
        LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>,
        protos.google.longrunning.IOperation | undefined,
        {} | undefined
    ]>;

Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

Parameters
NameDescription
request IUploadConversationRequest

The request object that will be sent.

options CallOptions

Call options. See CallOptions for more details.

Returns
TypeDescription
Promise<[ LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>, protos.google.longrunning.IOperation | undefined, {} | undefined ]>

{Promise} - The promise which resolves to an array. The first element of the array is an object representing a long running operation. Its promise() method returns a promise you can await for. Please see the documentation for more details and examples.

Example

  /**
   * This snippet has been automatically generated and should be regarded as a code template only.
   * It will require modifications to work.
   * It may require correct/in-range values for request initialization.
   * TODO(developer): Uncomment these variables before running the sample.
   */
  /**
   *  Required. The parent resource of the conversation.
   */
  // const parent = 'abc123'
  /**
   *  Required. The conversation resource to create.
   */
  // const conversation = {}
  /**
   *  Optional. A unique ID for the new conversation. This ID will become the
   *  final component of the conversation's resource name. If no ID is specified,
   *  a server-generated ID will be used.
   *  This value should be 4-64 characters and must match the regular
   *  expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`
   */
  // const conversationId = 'abc123'
  /**
   *  Optional. DLP settings for transcript redaction. Will default to the config
   *  specified in Settings.
   */
  // const redactionConfig = {}
  /**
   *  Optional. Speech-to-Text configuration. Will default to the config
   *  specified in Settings.
   */
  // const speechConfig = {}

  // Imports the Contactcenterinsights library
  const {ContactCenterInsightsClient} = require('@google-cloud/contact-center-insights').v1;

  // Instantiates a client
  const contactcenterinsightsClient = new ContactCenterInsightsClient();

  async function callUploadConversation() {
    // Construct request
    const request = {
      parent,
      conversation,
    };

    // Run request
    const [operation] = await contactcenterinsightsClient.uploadConversation(request);
    const [response] = await operation.promise();
    console.log(response);
  }

  callUploadConversation();

uploadConversation(request, options, callback)

uploadConversation(request: protos.google.cloud.contactcenterinsights.v1.IUploadConversationRequest, options: CallOptions, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUploadConversationRequest
options CallOptions
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

uploadConversation(request, callback)

uploadConversation(request: protos.google.cloud.contactcenterinsights.v1.IUploadConversationRequest, callback: Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>): void;
Parameters
NameDescription
request IUploadConversationRequest
callback Callback<LROperation<protos.google.cloud.contactcenterinsights.v1.IConversation, protos.google.cloud.contactcenterinsights.v1.IUploadConversationMetadata>, protos.google.longrunning.IOperation | null | undefined, {} | null | undefined>
Returns
TypeDescription
void

viewPath(project, location, view)

viewPath(project: string, location: string, view: string): string;

Return a fully-qualified view resource name string.

Parameters
NameDescription
project string
location string
view string
Returns
TypeDescription
string

{string} Resource name string.