Interface protos.google.cloud.contactcenterinsights.v1.IQaScorecardResult (3.9.0)

Properties of a QaScorecardResult.

Package

@google-cloud/contact-center-insights

Properties

agentId

agentId?: (string|null);

QaScorecardResult agentId

conversation

conversation?: (string|null);

QaScorecardResult conversation

createTime

createTime?: (google.protobuf.ITimestamp|null);

QaScorecardResult createTime

name

name?: (string|null);

QaScorecardResult name

normalizedScore

normalizedScore?: (number|null);

QaScorecardResult normalizedScore

potentialScore

potentialScore?: (number|null);

QaScorecardResult potentialScore

qaAnswers

qaAnswers?: (google.cloud.contactcenterinsights.v1.IQaAnswer[]|null);

QaScorecardResult qaAnswers

qaScorecardRevision

qaScorecardRevision?: (string|null);

QaScorecardResult qaScorecardRevision

qaTagResults

qaTagResults?: (google.cloud.contactcenterinsights.v1.QaScorecardResult.IQaTagResult[]|null);

QaScorecardResult qaTagResults

score

score?: (number|null);

QaScorecardResult score

scoreSources

scoreSources?: (google.cloud.contactcenterinsights.v1.QaScorecardResult.IScoreSource[]|null);

QaScorecardResult scoreSources