Interface protos.google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.IConversationMeasure (3.9.0)

Properties of a ConversationMeasure.

Package

@google-cloud/contact-center-insights

Properties

averageAgentSentimentScore

averageAgentSentimentScore?: (number|null);

ConversationMeasure averageAgentSentimentScore

averageClientSentimentScore

averageClientSentimentScore?: (number|null);

ConversationMeasure averageClientSentimentScore

averageCustomerSatisfactionRating

averageCustomerSatisfactionRating?: (number|null);

ConversationMeasure averageCustomerSatisfactionRating

averageDuration

averageDuration?: (google.protobuf.IDuration|null);

ConversationMeasure averageDuration

averageQaNormalizedScore

averageQaNormalizedScore?: (number|null);

ConversationMeasure averageQaNormalizedScore

averageQaQuestionNormalizedScore

averageQaQuestionNormalizedScore?: (number|null);

ConversationMeasure averageQaQuestionNormalizedScore

averageSilencePercentage

averageSilencePercentage?: (number|null);

ConversationMeasure averageSilencePercentage

averageTurnCount

averageTurnCount?: (number|null);

ConversationMeasure averageTurnCount

conversationCount

conversationCount?: (number|null);

ConversationMeasure conversationCount

qaTagScores

qaTagScores?: (google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.IQaTagScore[]|null);

ConversationMeasure qaTagScores