Contact Center AI Insights API: Node.js Client
contactcenterinsights client for Node.js
A comprehensive list of changes in each version may be found in the CHANGELOG.
- Contact Center AI Insights API Node.js Client API Reference
- Contact Center AI Insights API Documentation
- github.com/googleapis/google-cloud-node/packages/google-cloud-contactcenterinsights
Read more about the client libraries for Cloud APIs, including the older Google APIs Client Libraries, in Client Libraries Explained.
Table of contents:
Quickstart
Before you begin
- Select or create a Cloud Platform project.
- Enable billing for your project.
- Enable the Contact Center AI Insights API API.
- Set up authentication so you can access the API from your local workstation.
Installing the client library
npm install @google-cloud/contact-center-insights
Using the client library
// Imports the Google Cloud client library
const {
ContactCenterInsightsClient,
} = require('@google-cloud/contact-center-insights');
// TODO(developer): replace with your prefered project ID.
// const projectId = 'my-project'
const client = new ContactCenterInsightsClient();
//TODO(library generator): write the actual function you will be testing
async function listConversations() {
const conversations = await client.listConversations({
parent: `projects/${projectId}/locations/${location}`,
});
console.info(conversations);
}
listConversations();
Samples
Samples are in the samples/ directory. Each sample's README.md has instructions for running its sample.
| Sample | Source Code | Try it |
|---|---|---|
| Contact_center_insights.bulk_analyze_conversations | source code |  |
| Contact_center_insights.bulk_delete_conversations | source code | |
| Contact_center_insights.bulk_download_feedback_labels | source code | |
| Contact_center_insights.bulk_upload_feedback_labels | source code | |
| Contact_center_insights.calculate_issue_model_stats | source code | |
| Contact_center_insights.calculate_stats | source code | |
| Contact_center_insights.create_analysis | source code | |
| Contact_center_insights.create_analysis_rule | source code | |
| Contact_center_insights.create_conversation | source code | |
| Contact_center_insights.create_feedback_label | source code | |
| Contact_center_insights.create_issue_model | source code | |
| Contact_center_insights.create_phrase_matcher | source code | |
| Contact_center_insights.create_qa_question | source code | |
| Contact_center_insights.create_qa_scorecard | source code | |
| Contact_center_insights.create_qa_scorecard_revision | source code | |
| Contact_center_insights.create_view | source code | |
| Contact_center_insights.delete_analysis | source code | |
| Contact_center_insights.delete_analysis_rule | source code | |
| Contact_center_insights.delete_conversation | source code | |
| Contact_center_insights.delete_feedback_label | source code | |
| Contact_center_insights.delete_issue | source code | |
| Contact_center_insights.delete_issue_model | source code | |
| Contact_center_insights.delete_phrase_matcher | source code | |
| Contact_center_insights.delete_qa_question | source code | |
| Contact_center_insights.delete_qa_scorecard | source code | |
| Contact_center_insights.delete_qa_scorecard_revision | source code | |
| Contact_center_insights.delete_view | source code | |
| Contact_center_insights.deploy_issue_model | source code | |
| Contact_center_insights.deploy_qa_scorecard_revision | source code | |
| Contact_center_insights.export_insights_data | source code | |
| Contact_center_insights.export_issue_model | source code | |
| Contact_center_insights.get_analysis | source code | |
| Contact_center_insights.get_analysis_rule | source code | |
| Contact_center_insights.get_conversation | source code | |
| Contact_center_insights.get_encryption_spec | source code | |
| Contact_center_insights.get_feedback_label | source code | |
| Contact_center_insights.get_issue | source code | |
| Contact_center_insights.get_issue_model | source code | |
| Contact_center_insights.get_phrase_matcher | source code | |
| Contact_center_insights.get_qa_question | source code | |
| Contact_center_insights.get_qa_scorecard | source code | |
| Contact_center_insights.get_qa_scorecard_revision | source code | |
| Contact_center_insights.get_settings | source code | |
| Contact_center_insights.get_view | source code | |
| Contact_center_insights.import_issue_model | source code | |
| Contact_center_insights.ingest_conversations | source code | |
| Contact_center_insights.initialize_encryption_spec | source code | |
| Contact_center_insights.list_all_feedback_labels | source code | |
| Contact_center_insights.list_analyses | source code | |
| Contact_center_insights.list_analysis_rules | source code | |
| Contact_center_insights.list_conversations | source code | |
| Contact_center_insights.list_feedback_labels | source code | |
| Contact_center_insights.list_issue_models | source code | |
| Contact_center_insights.list_issues | source code | |
| Contact_center_insights.list_phrase_matchers | source code | |
| Contact_center_insights.list_qa_questions | source code | |
| Contact_center_insights.list_qa_scorecard_revisions | source code | |
| Contact_center_insights.list_qa_scorecards | source code | |
| Contact_center_insights.list_views | source code | |
| Contact_center_insights.query_metrics | source code | |
| Contact_center_insights.tune_qa_scorecard_revision | source code | |
| Contact_center_insights.undeploy_issue_model | source code | |
| Contact_center_insights.undeploy_qa_scorecard_revision | source code | |
| Contact_center_insights.update_analysis_rule | source code | |
| Contact_center_insights.update_conversation | source code | |
| Contact_center_insights.update_feedback_label | source code | |
| Contact_center_insights.update_issue | source code | |
| Contact_center_insights.update_issue_model | source code | |
| Contact_center_insights.update_phrase_matcher | source code | |
| Contact_center_insights.update_qa_question | source code | |
| Contact_center_insights.update_qa_scorecard | source code | |
| Contact_center_insights.update_settings | source code | |
| Contact_center_insights.update_view | source code | |
| Contact_center_insights.upload_conversation | source code | |
| Quickstart | source code | |
The Contact Center AI Insights API Node.js Client API Reference documentation also contains samples.
Supported Node.js Versions
Our client libraries follow the Node.js release schedule. Libraries are compatible with all current active and maintenance versions of Node.js. If you are using an end-of-life version of Node.js, we recommend that you update as soon as possible to an actively supported LTS version.
Google's client libraries support legacy versions of Node.js runtimes on a best-efforts basis with the following warnings:
- Legacy versions are not tested in continuous integration.
- Some security patches and features cannot be backported.
- Dependencies cannot be kept up-to-date.
Client libraries targeting some end-of-life versions of Node.js are available, and
can be installed through npm dist-tags.
The dist-tags follow the naming convention legacy-(version).
For example, npm install @google-cloud/contact-center-insights@legacy-8 installs client libraries
for versions compatible with Node.js 8.
Versioning
This library follows Semantic Versioning.
This library is considered to be stable. The code surface will not change in backwards-incompatible ways unless absolutely necessary (e.g. because of critical security issues) or with an extensive deprecation period. Issues and requests against stable libraries are addressed with the highest priority.
More Information: Google Cloud Platform Launch Stages
Contributing
Contributions welcome! See the Contributing Guide.
Please note that this README.md, the samples/README.md,
and a variety of configuration files in this repository (including .nycrc and tsconfig.json)
are generated from a central template. To edit one of these files, make an edit
to its templates in
directory.
License
Apache Version 2.0
See LICENSE