Get diagnostics

Cloud Interconnect diagnostics let you troubleshoot your Cross-Cloud Interconnect connections during provisioning and after activation. The diagnostics provide you with current, detailed technical information about the Google Cloud side of your Cross-Cloud Interconnect connection.

Diagnostics during outages

Diagnostic results might not be available during a global outage because the Cross-Cloud Interconnect connection information is provided as a global resource. A global outage might affect the diagnostics for Cross-Cloud Interconnect from being fetched. However, these global outages don't necessarily reflect the functional state of the interconnects or attachments.

Diagnostics during provisioning

Diagnostics contain different data depending on the stage of the provisioning process. Your connection must meet the requirements of each stage before it can move on to the next one.

The stages are as follows:

  • Stage 1 - Circuit connection:

    • The optical power state is OK.
    • bundleOperationalStatus is Down.

  • Stage 2 - Circuit qualification (multiple links):

    • The optical power state is OK.
    • bundleOperationalStatus is Down.

  • Stage 3 - Production configuration:

    • The optical power state is OK.
    • bundleOperationalStatus is Up.

Use diagnostics

To interpret information that you get from the Google Cloud console, the Google Cloud CLI, or the API, see the Command output reference section.

Console

  1. In the Google Cloud console, go to the Cloud Interconnect Physical connections tab.

    Go to Physical connections

  2. Select the name of your Cross-Cloud Interconnect connection.

  3. Review the following fields:

    • For warnings or errors, see the Status field in the upper-left corner of the page.
    • For the provisioned capacity of the Cloud Interconnect connection, see the Provisioned capacity field.
    • If you suspect issues with the Cloud Interconnect connection, see the VLAN attachments section for information such as the effective capacity of the connection or the number of down links.
    • For additional details, such as light levels, see the Link circuit info section.

gcloud

Use the gcloud compute interconnects get-diagnostics command:

gcloud compute interconnects get-diagnostics NAME \
    --project=PROJECT_ID

Replace the following:

  • NAME: the name of the connection
  • PROJECT_ID: the ID of the Google Cloud project

The command output should look similar to the following:

result:
bundleAggregationType: BUNDLE_AGGREGATION_TYPE_LACP
bundleOperationalStatus: BUNDLE_OPERATIONAL_STATUS_UP
links:
- circuitId: GCP-00112
googleDemarc: MARKL:MMR A/ 4th floor Cab 04.105.004.704 FP 4 Port 3 Fibers 77,78
  -LC
lacpStatus:
  googleSystemId: 9c:e1:76:7a:40:de
  neighborSystemId: ec:ce:13:e2:99:07
  state: ACTIVE
operationalStatus: LINK_OPERATIONAL_STATUS_UP
receivingOpticalPower:
  state: OK
  value: -2.94
transmittingOpticalPower:
  state: OK
  value: -1.66
macAddress: 9c:e1:76:7a:40:e3

API

Use the interconnects.getDiagnostics method:

 GET https://compute.googleapis.com/compute/projects/PROJECT_ID/global/interconnects/NAME/getDiagnostics

Replace the following:

  • PROJECT_ID: the ID of the Google Cloud project
  • NAME: the name of your connection

If this command succeeds, it returns InterconnectDiagnostics output in the following format.

{
"result": {
"macAddress": "9c:e1:76:7a:40:e3",
"links": [
  {
    "circuitId": "GCP-00112",
    "googleDemarc": "MARKL:MMR A/ 4th floor Cab 04.105.004.704 FP 4 Port 3 Fibers 77,78 -LC",
    "receivingOpticalPower": {
      "value": -2.97,
      "state": "OK"
    },
    "transmittingOpticalPower": {
      "value": -1.67,
      "state": "OK"
    },
    "lacpStatus": {
      "state": "ACTIVE",
      "googleSystemId": "9c:e1:76:7a:40:de",
      "neighborSystemId": "ec:ce:13:e2:99:07"
    },
    "operationalStatus": "LINK_OPERATIONAL_STATUS_UP"
  }
],
"bundleOperationalStatus": "BUNDLE_OPERATIONAL_STATUS_UP",
"bundleAggregationType": "BUNDLE_AGGREGATION_TYPE_LACP"
}
}

Command output reference

To interpret diagnostics output, see the following table.

Output parameter Description
macAddress Describes the MAC address of the Cloud Interconnect connection bundle on the Google Cloud side.
arpCache Describes individual neighbors seen by the Cloud Router in the ARP cache for the Cloud Interconnect connection. This is empty when the connection is not bundled.
arpCache[].macAddress Lists the MAC address of this ARP neighbor.
arpCache[].ipAddress Lists the IP address of this ARP neighbor.
links[] Describes the status for each link on the Cloud Interconnect connection.
links[].circuitId Lists the Google-assigned unique ID for this circuit, as assigned during circuit turn-up.
links[].googleDemarc Describes the Google-assigned demarc, as assigned at circuit turn-up.
links[].receivingOpticalPower Describes the current value and status for the received light level.
links[].receivingOpticalPower.value Lists the current value of the received light level, in dBm.
links[].receivingOpticalPower.state

The status of the current value when compared to the warning and alarm levels for the receiving transceiver:

  • OK: The value has not crossed a warning threshold.
  • LOW_WARNING: The value has crossed below the low warning threshold.
  • HIGH_WARNING: The value has crossed above the high warning threshold.
  • LOW_ALARM: The value has crossed below the low alarm threshold.
  • HIGH_ALARM: The value has crossed above the high alarm threshold.
links[].transmittingOpticalPower The current value and status for the transmit light level.
links[].transmittingOpticalPower.value The current value of the transmitting light level, in dBm.
links[].transmittingOpticalPower.state

The status of the current value when compared to the warning and alarm levels for the transmitting transceiver:

  • OK: The value has not crossed a warning threshold.
  • LOW_WARNING: The value has crossed below the low warning threshold.
  • HIGH_WARNING: The value has crossed above the high warning threshold.
  • LOW_ALARM: The value has crossed below the low alarm threshold.
  • HIGH_ALARM: The value has crossed above the high alarm threshold.
links[].lacpStatus The LACP information for the single link.
links[].lacpStatus.state
  • ACTIVE: The link is configured and active within the bundle.
  • DETACHED: The link is not configured within the bundle; this state is used when the bundleAggregationType is STATIC.
links[].lacpStatus.googleSystemId The system ID of the port on the Google Cloud side of the LACP exchange.
links[].lacpStatus.neighborSystemId The system ID of the port on the remote cloud side of the LACP exchange.
links[].arpCache[] A list of InterconnectDiagnostics.ARPEntry objects, describing the ARP neighbor entries seen on this link. This is empty if the link is bundled.
links[].arpCache[].macAddress The MAC address of this ARP neighbor on this link.
links[].arpCache[].ipAddress The IP address of this ARP neighbor on this link.

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