[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-04。"],[],[],null,["# Change an active order with a reseller to a direct order\n\nIf you've purchased a product from Cloud Marketplace through a reseller,\nand you want to switch your order to go directly through Cloud Marketplace,\nyou can contact the independent software vendor (ISV) who's offering the\nrelevant product through Cloud Marketplace to request the change.\n\nFor your request to succeed, it must be approved by all of the following\nparties:\n\n- **You**, the customer who's requesting the entitlement transfer.\n\n- The **independent software vendor (ISV)** who's offering the product through\n Cloud Marketplace.\n\n- The **reseller** that you're working with to purchase Cloud Marketplace\n products.\n\nBefore you begin\n----------------\n\n- To request an entitlement transfer, you must have the\n [**Billing Account Administrator role**](/iam/docs/roles-permissions/billing#billing.admin)\n for the associated Cloud Billing account.\n\n- Entitlement transfers are not guaranteed and are subject to feasibility. The process can take a week or more to complete, so please plan accordingly and avoid last-minute requests.\n\n- **Important:** During the entitlement transfer process, do not purchase a product from the same provider in the destination Billing Account. Doing so will make the entitlement transfer infeasible.\n\nOverview\n--------\n\nThe following sequence describes how a customer entitlement transfer request\nworks:\n\n1. You contact the ISV who's offering the product that you've purchased through\n a reseller, and tell them that you want to switch your order to go directly\n through Cloud Marketplace.\n\n2. If the ISV approves of this transfer, they request the transfer from Google\n on your behalf.\n\n3. Google processes the entitlement transfer request internally.\n\n4. Google sends emails confirming details of the entitlement transfer to all\n involved parties.\n\n5. Each involved party responds to the email to\n [approve the entitlement transfer](#approve-transfer).\n\n6. After all involved parties have approved the entitlement transfer, Google\n completes processing the transfer, moving the entitlements as requested.\n\n7. After the entitlement transfer is complete, Google sends you an email to let\n you know that the transfer completed successfully.\n\nApprove an entitlement transfer for a customer\n----------------------------------------------\n\nAfter Google processes the ISV's request to transfer your entitlements, Google\nsends you an email confirming details of the entitlement transfer and requesting\nthat you reply to the email to approve the transfer. For the transfer to\nproceed, you must reply to the email with your approval of the transfer request.\n\nAfter all of the entities involved have replied to approve the transfer, the\ntransfer proceeds.\n\nWhat's next\n-----------\n\n- [Change which Cloud Billing account you're using](/marketplace/docs/offers/change-billing-account)\n for an active order.\n\n- [Change an active order from direct to through a reseller](/marketplace/docs/offers/direct-to-reseller).\n\n- [Change the reseller for an active order](/marketplace/docs/offers/switch-reseller).\n\n- Learn how to [manage billing](/marketplace/docs/manage-billing) for\n Cloud Marketplace products.\n\n- Learn [how you're billed](/marketplace/docs/understanding-billing) for\n Cloud Marketplace products."]]
