From the project selector, select a project or organization.
The Support page displays information for the selected project or organization.
You can view the total number of current incidents and in-progress maintenance
activities in the Google Cloud events section.
To view the incidents in Personalized Service Health, click View incidents.
To view maintenance details, click View maintenance. You can then explore
upcoming, in-progress, and planned maintenance activities on the
Maintenance page.
You can also view summaries of incidents in the Google Cloud incidents
section. To see the details of an incident in Service Health,
click the incident name.
For more information about viewing incidents, see the quickstart in
the Service Health documentation.
View support information
You can view your current support package, view other support package options,
and view the steps to get started with your current support package.
From the project selector, select a project or organization.
The Support information section displays your current
support package.
To view other support package options click View Customer Care services.
To learn about getting started with your support package, click the
getting started link. For example, if you have the Premium package, the link
the link text is Get started with Premium support.
Setting up your support package or making changes to your support package
requires additional permissions.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eThis webpage is currently under development and is a work in progress.\u003c/p\u003e\n"],["\u003cp\u003eInformation about the Support board is described on this page.\u003c/p\u003e\n"],["\u003cp\u003eCloud Customer Care documentation can be accessed via a provided link.\u003c/p\u003e\n"]]],[],null,["# Get support and manage support cases\n\nYou can get an aggregated view of support cases and Google Cloud events on the\nSupport page in Cloud Hub.\n\n- View open support cases, or open a new case.\n- Get a summary of current Google Cloud incidents and in-progress maintenance\n- Learn about your support package and other support package options.\n\nView or open support cases\n--------------------------\n\n1. In the Google Cloud console, go to the **Support** page,\n\n\n [Go to Support](https://console.cloud.google.com/cloud-hub/support)\n\n \u003cbr /\u003e\n\n2. From the project selector, select a project or organization.\n\nThe Support page displays support case information for the selected project\nor organization.\n\n- **Technical cases overview**: Displays a summary of open technical cases:\n\n - **My open cases**: Cases that you created or are subscribed to.\n - **Cases needing customer input**: Cases that require information from you or your team.\n - **Total open cases**: All open cases.\n\n To view cases for any of the categories, click **View cases**. You can then view\n details of a case from the Cases page.\n- The **Technical cases** table lists open technical cases, sorted by priority.\n Click a case title to view case details.\n\n- The **Google Cloud Billing Support**: section lets you open a new billing\n support case or view open cases.\n\n - To open a billing support case, click **Get billing support**.\n - To view open billing support cases, click **View billing cases**.\n\nFor more information about working with support cases, refer to the\nCloud Customer Care documentation.\n\n- [Create and manage support cases](/support/docs/customer-care-procedures).\n- [Manage Cloud Billing support cases](/support/docs/manage-billing-cases).\n\nView incidents and maintenance\n------------------------------\n\nThe Support page provides summaries of two types of Google Cloud events\nthat are relevant for the selected project or organization.\n\n- **Incidents** : A Google Cloud [incident](/service-health/docs/overview#incident) is a service outage or degradation.\n- **Maintenance** : Maintenance activities for a Google Cloud service [supported by Unified Maintenance](/unified-maintenance/docs/supported-services).\n\nTo view event information:\n\n1. In the Google Cloud console, go to the **Support** page,\n\n\n [Go to Support](https://console.cloud.google.com/cloud-hub/support)\n\n \u003cbr /\u003e\n\n2. From the project selector, select a project or organization.\n\nThe Support page displays information for the selected project or organization.\n\nYou can view the total number of current incidents and in-progress maintenance\nactivities in the **Google Cloud events** section.\n\n- To view the incidents in Personalized Service Health, click **View incidents**.\n- To view maintenance details, click **View maintenance** . You can then explore upcoming, in-progress, and planned maintenance activities on the [Maintenance](/hub/docs/maintenance) page.\n\nYou can also view summaries of incidents in the **Google Cloud incidents**\nsection. To see the details of an incident in Service Health,\nclick the incident name.\n\nFor more information about viewing incidents, see the [quickstart](/service-health/docs/view-events) in\nthe Service Health documentation.\n\nView support information\n------------------------\n\nYou can view your current support package, view other support package options,\nand view the steps to get started with your current support package.\n\nBasic Support is included for all Google Cloud customers, and provides\naccess to [documentation](/support/docs), [community support](/support/docs/community-support),\n[Cloud Billing support](/support/billing), and\n[Active Assist recommendations](/recommender/docs/whatis-activeassist).\n\nTo view support information:\n\n1. In the Google Cloud console, go to the **Support** page,\n\n\n [Go to Support](https://console.cloud.google.com/cloud-hub/support)\n\n \u003cbr /\u003e\n\n2. From the project selector, select a project or organization.\n\nThe Support information section displays your current\n[support package](/support).\n\n- To view other support package options click **View Customer Care services**.\n- To learn about getting started with your support package, click the getting started link. For example, if you have the Premium package, the link the link text is **Get started with Premium support**.\n\nSetting up your support package or making changes to your support package\nrequires [additional permissions](/support/docs/checklists/onboard-customer-care#access-control).\n\nWhat's next\n-----------\n\n- Learn more about [Customer Care](/support/docs/overview)."]]
