The system's confidence score that this reply is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This document provides reference information for the `SmartReplyData` class within the Google Cloud Contact Center AI Insights v1 API, specifically for version 2.12.0."],["`SmartReplyData` is an Agent Assist tool used to provide reply suggestions, inheriting from the base object class and implementing several interfaces including IMessage, IEquatable, IDeepCloneable, and IBufferMessage."],["The class contains properties such as `ConfidenceScore` (a measure of the system's certainty), `Metadata` (a map of additional data), `QueryRecord` (the name of the answer record), and `Reply` (the content of the suggested reply)."],["The documentation includes details on the available constructors for the `SmartReplyData` class, allowing for the creation of a new instance, or one copied from an existing `SmartReplyData` object."],["The latest version of the reference is 2.19.0, while the provided content covers versions between 1.0.0 and 2.19.0 of the SmartReplyData class."]]],[]]
