Contact Center AI Insights v1 API - Class ContactCenterInsights.ContactCenterInsightsBase (2.12.0)

[BindServiceMethod(typeof(ContactCenterInsights), "BindService")]
public abstract class ContactCenterInsights.ContactCenterInsightsBase

Reference documentation and code samples for the Contact Center AI Insights v1 API class ContactCenterInsights.ContactCenterInsightsBase.

Base class for server-side implementations of ContactCenterInsights

Inheritance

object > ContactCenterInsights.ContactCenterInsightsBase

Inherited Members

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Methods

BulkAnalyzeConversations(BulkAnalyzeConversationsRequest, ServerCallContext)

public virtual Task<Operation> BulkAnalyzeConversations(BulkAnalyzeConversationsRequest request, ServerCallContext context)

Analyzes multiple conversations in a single request.

Parameters
Name	Description
`request`	`BulkAnalyzeConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

BulkDeleteConversations(BulkDeleteConversationsRequest, ServerCallContext)

public virtual Task<Operation> BulkDeleteConversations(BulkDeleteConversationsRequest request, ServerCallContext context)

Deletes multiple conversations in a single request.

Parameters
Name	Description
`request`	`BulkDeleteConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

CalculateIssueModelStats(CalculateIssueModelStatsRequest, ServerCallContext)

public virtual Task<CalculateIssueModelStatsResponse> CalculateIssueModelStats(CalculateIssueModelStatsRequest request, ServerCallContext context)

Gets an issue model's statistics.

Parameters
Name	Description
`request`	`CalculateIssueModelStatsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskCalculateIssueModelStatsResponse`	The response to send back to the client (wrapped by a task).

CalculateStats(CalculateStatsRequest, ServerCallContext)

public virtual Task<CalculateStatsResponse> CalculateStats(CalculateStatsRequest request, ServerCallContext context)

Gets conversation statistics.

Parameters
Name	Description
`request`	`CalculateStatsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskCalculateStatsResponse`	The response to send back to the client (wrapped by a task).

CreateAnalysis(CreateAnalysisRequest, ServerCallContext)

public virtual Task<Operation> CreateAnalysis(CreateAnalysisRequest request, ServerCallContext context)

Creates an analysis. The long running operation is done when the analysis has completed.

Parameters
Name	Description
`request`	`CreateAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

CreateConversation(CreateConversationRequest, ServerCallContext)

public virtual Task<Conversation> CreateConversation(CreateConversationRequest request, ServerCallContext context)

Creates a conversation.

Parameters
Name	Description
`request`	`CreateConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskConversation`	The response to send back to the client (wrapped by a task).

CreateIssueModel(CreateIssueModelRequest, ServerCallContext)

public virtual Task<Operation> CreateIssueModel(CreateIssueModelRequest request, ServerCallContext context)

Creates an issue model.

Parameters
Name	Description
`request`	`CreateIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

CreatePhraseMatcher(CreatePhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> CreatePhraseMatcher(CreatePhraseMatcherRequest request, ServerCallContext context)

Creates a phrase matcher.

Parameters
Name	Description
`request`	`CreatePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskPhraseMatcher`	The response to send back to the client (wrapped by a task).

CreateView(CreateViewRequest, ServerCallContext)

public virtual Task<View> CreateView(CreateViewRequest request, ServerCallContext context)

Creates a view.

Parameters
Name	Description
`request`	`CreateViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskView`	The response to send back to the client (wrapped by a task).

DeleteAnalysis(DeleteAnalysisRequest, ServerCallContext)

public virtual Task<Empty> DeleteAnalysis(DeleteAnalysisRequest request, ServerCallContext context)

Deletes an analysis.

Parameters
Name	Description
`request`	`DeleteAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskEmpty`	The response to send back to the client (wrapped by a task).

DeleteConversation(DeleteConversationRequest, ServerCallContext)

public virtual Task<Empty> DeleteConversation(DeleteConversationRequest request, ServerCallContext context)

Deletes a conversation.

Parameters
Name	Description
`request`	`DeleteConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskEmpty`	The response to send back to the client (wrapped by a task).

DeleteIssue(DeleteIssueRequest, ServerCallContext)

public virtual Task<Empty> DeleteIssue(DeleteIssueRequest request, ServerCallContext context)

Deletes an issue.

Parameters
Name	Description
`request`	`DeleteIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskEmpty`	The response to send back to the client (wrapped by a task).

DeleteIssueModel(DeleteIssueModelRequest, ServerCallContext)

public virtual Task<Operation> DeleteIssueModel(DeleteIssueModelRequest request, ServerCallContext context)

Deletes an issue model.

Parameters
Name	Description
`request`	`DeleteIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

DeletePhraseMatcher(DeletePhraseMatcherRequest, ServerCallContext)

public virtual Task<Empty> DeletePhraseMatcher(DeletePhraseMatcherRequest request, ServerCallContext context)

Deletes a phrase matcher.

Parameters
Name	Description
`request`	`DeletePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskEmpty`	The response to send back to the client (wrapped by a task).

DeleteView(DeleteViewRequest, ServerCallContext)

public virtual Task<Empty> DeleteView(DeleteViewRequest request, ServerCallContext context)

Deletes a view.

Parameters
Name	Description
`request`	`DeleteViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskEmpty`	The response to send back to the client (wrapped by a task).

DeployIssueModel(DeployIssueModelRequest, ServerCallContext)

public virtual Task<Operation> DeployIssueModel(DeployIssueModelRequest request, ServerCallContext context)

Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed.

Parameters
Name	Description
`request`	`DeployIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

ExportInsightsData(ExportInsightsDataRequest, ServerCallContext)

public virtual Task<Operation> ExportInsightsData(ExportInsightsDataRequest request, ServerCallContext context)

Export insights data to a destination defined in the request body.

Parameters
Name	Description
`request`	`ExportInsightsDataRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

GetAnalysis(GetAnalysisRequest, ServerCallContext)

public virtual Task<Analysis> GetAnalysis(GetAnalysisRequest request, ServerCallContext context)

Gets an analysis.

Parameters
Name	Description
`request`	`GetAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskAnalysis`	The response to send back to the client (wrapped by a task).

GetConversation(GetConversationRequest, ServerCallContext)

public virtual Task<Conversation> GetConversation(GetConversationRequest request, ServerCallContext context)

Gets a conversation.

Parameters
Name	Description
`request`	`GetConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskConversation`	The response to send back to the client (wrapped by a task).

GetIssue(GetIssueRequest, ServerCallContext)

public virtual Task<Issue> GetIssue(GetIssueRequest request, ServerCallContext context)

Gets an issue.

Parameters
Name	Description
`request`	`GetIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskIssue`	The response to send back to the client (wrapped by a task).

GetIssueModel(GetIssueModelRequest, ServerCallContext)

public virtual Task<IssueModel> GetIssueModel(GetIssueModelRequest request, ServerCallContext context)

Gets an issue model.

Parameters
Name	Description
`request`	`GetIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskIssueModel`	The response to send back to the client (wrapped by a task).

GetPhraseMatcher(GetPhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> GetPhraseMatcher(GetPhraseMatcherRequest request, ServerCallContext context)

Gets a phrase matcher.

Parameters
Name	Description
`request`	`GetPhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskPhraseMatcher`	The response to send back to the client (wrapped by a task).

GetSettings(GetSettingsRequest, ServerCallContext)

public virtual Task<Settings> GetSettings(GetSettingsRequest request, ServerCallContext context)

Gets project-level settings.

Parameters
Name	Description
`request`	`GetSettingsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskSettings`	The response to send back to the client (wrapped by a task).

GetView(GetViewRequest, ServerCallContext)

public virtual Task<View> GetView(GetViewRequest request, ServerCallContext context)

Gets a view.

Parameters
Name	Description
`request`	`GetViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskView`	The response to send back to the client (wrapped by a task).

IngestConversations(IngestConversationsRequest, ServerCallContext)

public virtual Task<Operation> IngestConversations(IngestConversationsRequest request, ServerCallContext context)

Imports conversations and processes them according to the user's configuration.

Parameters
Name	Description
`request`	`IngestConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

ListAnalyses(ListAnalysesRequest, ServerCallContext)

public virtual Task<ListAnalysesResponse> ListAnalyses(ListAnalysesRequest request, ServerCallContext context)

Lists analyses.

Parameters
Name	Description
`request`	`ListAnalysesRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListAnalysesResponse`	The response to send back to the client (wrapped by a task).

ListConversations(ListConversationsRequest, ServerCallContext)

public virtual Task<ListConversationsResponse> ListConversations(ListConversationsRequest request, ServerCallContext context)

Lists conversations.

Parameters
Name	Description
`request`	`ListConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListConversationsResponse`	The response to send back to the client (wrapped by a task).

ListIssueModels(ListIssueModelsRequest, ServerCallContext)

public virtual Task<ListIssueModelsResponse> ListIssueModels(ListIssueModelsRequest request, ServerCallContext context)

Lists issue models.

Parameters
Name	Description
`request`	`ListIssueModelsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListIssueModelsResponse`	The response to send back to the client (wrapped by a task).

ListIssues(ListIssuesRequest, ServerCallContext)

public virtual Task<ListIssuesResponse> ListIssues(ListIssuesRequest request, ServerCallContext context)

Lists issues.

Parameters
Name	Description
`request`	`ListIssuesRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListIssuesResponse`	The response to send back to the client (wrapped by a task).

ListPhraseMatchers(ListPhraseMatchersRequest, ServerCallContext)

public virtual Task<ListPhraseMatchersResponse> ListPhraseMatchers(ListPhraseMatchersRequest request, ServerCallContext context)

Lists phrase matchers.

Parameters
Name	Description
`request`	`ListPhraseMatchersRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListPhraseMatchersResponse`	The response to send back to the client (wrapped by a task).

ListViews(ListViewsRequest, ServerCallContext)

public virtual Task<ListViewsResponse> ListViews(ListViewsRequest request, ServerCallContext context)

Lists views.

Parameters
Name	Description
`request`	`ListViewsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskListViewsResponse`	The response to send back to the client (wrapped by a task).

UndeployIssueModel(UndeployIssueModelRequest, ServerCallContext)

public virtual Task<Operation> UndeployIssueModel(UndeployIssueModelRequest request, ServerCallContext context)

Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed.

Parameters
Name	Description
`request`	`UndeployIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).

UpdateConversation(UpdateConversationRequest, ServerCallContext)

public virtual Task<Conversation> UpdateConversation(UpdateConversationRequest request, ServerCallContext context)

Updates a conversation.

Parameters
Name	Description
`request`	`UpdateConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskConversation`	The response to send back to the client (wrapped by a task).

UpdateIssue(UpdateIssueRequest, ServerCallContext)

public virtual Task<Issue> UpdateIssue(UpdateIssueRequest request, ServerCallContext context)

Updates an issue.

Parameters
Name	Description
`request`	`UpdateIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskIssue`	The response to send back to the client (wrapped by a task).

UpdateIssueModel(UpdateIssueModelRequest, ServerCallContext)

public virtual Task<IssueModel> UpdateIssueModel(UpdateIssueModelRequest request, ServerCallContext context)

Updates an issue model.

Parameters
Name	Description
`request`	`UpdateIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskIssueModel`	The response to send back to the client (wrapped by a task).

UpdatePhraseMatcher(UpdatePhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> UpdatePhraseMatcher(UpdatePhraseMatcherRequest request, ServerCallContext context)

Updates a phrase matcher.

Parameters
Name	Description
`request`	`UpdatePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskPhraseMatcher`	The response to send back to the client (wrapped by a task).

UpdateSettings(UpdateSettingsRequest, ServerCallContext)

public virtual Task<Settings> UpdateSettings(UpdateSettingsRequest request, ServerCallContext context)

Updates project-level settings.

Parameters
Name	Description
`request`	`UpdateSettingsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskSettings`	The response to send back to the client (wrapped by a task).

UpdateView(UpdateViewRequest, ServerCallContext)

public virtual Task<View> UpdateView(UpdateViewRequest request, ServerCallContext context)

Updates a view.

Parameters
Name	Description
`request`	`UpdateViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskView`	The response to send back to the client (wrapped by a task).

UploadConversation(UploadConversationRequest, ServerCallContext)

public virtual Task<Operation> UploadConversation(UploadConversationRequest request, ServerCallContext context)

Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

Parameters
Name	Description
`request`	`UploadConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`TaskOperation`	The response to send back to the client (wrapped by a task).