[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis Dialogflow integration with AudioCodes allows for telecommunications capabilities, connecting your agent with their service.\u003c/p\u003e\n"],["\u003cp\u003ePre-GA products like this integration are offered "as is" and may have limited support, and the specific conditions are detailed in the Pre-GA Offerings Terms.\u003c/p\u003e\n"],["\u003cp\u003eWhen using the AudioCodes integration, user requests and data are shared with both Google and AudioCodes, with each party's terms of service, SLA, pricing, and quotas applicable.\u003c/p\u003e\n"],["\u003cp\u003eThe setup process for the AudioCodes integration involves enabling it in the Dialogflow ES console and configuring it through AudioCodes' platform.\u003c/p\u003e\n"],["\u003cp\u003eThe integration is available for phone numbers in 17 different countries, and the usage of audio inputs and outputs are subject to Dialogflow pricing and quotas.\u003c/p\u003e\n"]]],[],null,["# AudioCodes\n\n| **Preview**\n|\n|\n| This product or feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products and features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\nDialogflow integrates with the\n[AudioCodes](https://www.audiocodes.com/)\ntelecommunications provider.\n\nSetup\n-----\n\n\nTo create a telephony integration with this system:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Select your agent.\n3. Click **Integrations** in the left sidebar menu.\n4. Enable the **AudioCodes** integration.\n5. You are redirected to AudioCodes. Provide the configuration information requested by AudioCodes.\n6. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.\n\n\nFor more information on this integration, see the\n[AudioCodes documentation](https://voiceaiconnect.audiocodes.com/google-dialogflow).\n\nSupported countries\n-------------------\n\n\nThis integration supports phone numbers in the following countries:\n\n- Austria\n- Brazil\n- Canada\n- Croatia\n- Denmark\n- Finland\n- Ireland\n- Israel\n- Lithuania\n- Mexico\n- Monaco\n- New Zealand\n- Poland\n- Slovakia\n- Slovenia\n- USA\n- UK\n\nPricing and quotas\n------------------\n\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as audio input and output."]]
