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Platform events are provided by platform
integrations.
They are invoked when platform-specific events occur.
See the documentation for your integration platform
for details on platform-specific events.
Welcome events
Welcome events are invoked when a conversation is started.
There are two types of welcome events:
Generic welcome event:
The default welcome intent
is automatically created when you create an agent.
This intent is preconfigured to handle the generic welcome event:
WELCOME.
Platform-specific welcome events:
Each platform invokes a platform-specific welcome event
when a conversation starts.
For example, if an end-user clicks the Get started button
to start a chat with your Facebook Messenger bot, the
FACEBOOK_WELCOME event
is invoked.
When a platform-specific welcome event is invoked,
Dialogflow triggers any intent that is configured for the event.
If no intent is configured for the platform-specific welcome event,
Dialogflow invokes the generic welcome event,
which triggers the default welcome intent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-04-02 UTC."],[[["Platform events are triggered by platform-specific occurrences within integrated platforms."],["Welcome events initiate when a conversation begins, with two types available: generic and platform-specific."],["The default welcome intent handles generic welcome events, while platform-specific welcome events trigger corresponding intents."],["If no intent is set for a specific welcome event, the generic welcome event is activated by Dialogflow instead."],["Google Assistant refers to Dialogflow events as \"intents\", detailed in their documentation."]]],[]]
