Stay organized with collections
Save and categorize content based on your preferences.
Small talk is used to provide responses to casual conversation.
This feature can greatly improve the end-user experience
by answering common questions outside the scope of your agent.
Small talk is available in two ways:
Built-in small talk:
When enabled for an agent,
it handles casual conversation automatically,
without adding intents to your agent.
Prebuilt small talk:
When the
prebuilt small talk agent
is imported,
it provides intents to handle casual conversation.
Once enabled, built-in small talk responses can be customized
to fit your branding or product needs.
Each response category is organized in folders.
To customize responses:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eSmall talk in this context refers to a feature that provides responses to casual conversation, improving the end-user experience by addressing common questions outside of the agent's primary scope.\u003c/p\u003e\n"],["\u003cp\u003eThere are two ways to use small talk: built-in, which automatically handles casual conversation without the need for additional intents, and prebuilt, which involves importing a separate agent to provide intents for this purpose.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk can be enabled and customized in the Dialogflow ES console, allowing users to tailor responses to fit their specific branding or product needs.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk has limitations, including language and regional restrictions, incompatibility with mega agents, and potential policy violations based on the Google Assistant policy when fully enabled.\u003c/p\u003e\n"],["\u003cp\u003eThe prebuilt small talk agent can be imported into your project from the Dialogflow ES console and customized by editing the intents like any other.\u003c/p\u003e\n"]]],[],null,["# Small talk is used to provide responses to casual conversation.\nThis feature can greatly improve the end-user experience\nby answering common questions outside the scope of your agent.\n\nSmall talk is available in two ways:\n\n- **Built-in small talk**: When enabled for an agent, it handles casual conversation automatically, without adding intents to your agent.\n- **Prebuilt small talk** : When the [prebuilt small talk agent](/dialogflow/docs/agents-prebuilt) is imported, it provides intents to handle casual conversation.\n\nBuilt-in small talk\n-------------------\n\n### Enable built-in small talk for an agent\n\nTo enable built-in small talk for your agent:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Toggle **Enable** on.\n4. Click **Save**.\n\n### Customize built-in small talk responses\n\nOnce enabled, built-in small talk responses can be customized\nto fit your branding or product needs.\nEach response category is organized in folders.\nTo customize responses:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Click a response category folder.\n4. Add new or edit existing responses.\n5. Click **Save**.\n\n### Built-in small talk limitations\n\nThe following limitations apply to the built-in small talk:\n\n- Only supported for [some languages](/dialogflow/docs/reference/language).\n- Only available for the `global` [region](/dialogflow/es/docs/how/region).\n- Does not work for [mega agents](/dialogflow/docs/agents-mega).\n- Based on [Google Assistant policy](https://developers.google.com/assistant/console/policies/general-policies#user_experience), enabling built-in small talk in its entirety will cause your action to be rejected. You can [import the prebuilt small talk agent](#import-pb) and [update or delete intents](#cust-pb) that do not comply with policy.\n\nPrebuilt small talk\n-------------------\n\n### Import prebuilt small talk agent\n\nTo import the prebuilt small talk agent to your project:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Prebuilt agents** in the left sidebar menu.\n3. Hover the mouse over the **Small Talk** prebuilt agent.\n4. Click **Import**.\n5. Either create a new GCP project or choose an existing one.\n6. Click **OK**.\n\n### Customize prebuilt small talk responses\n\nTo customize the\n[prebuilt](/dialogflow/docs/agents-prebuilt)\nsmall talk agent,\nedit the imported intents as you normally would."]]