Pemecahan masalah adalah aktivitas yang penting, kompleks, dan sering kali menjengkelkan.
Berikut beberapa referensi untuk membantu Anda memecahkan masalah secara efektif dan selancar mungkin.
Untuk memastikan keamanan perangkat pencadangan/pemulihan, terus perbarui
dengan patch, perbaikan, dan update keamanan rutin. Kebijakan update Layanan Pencadangan dan DR menjelaskan pentingnya update yang tepat waktu. Ketidakpatuhan terhadap kebijakan dapat
mengakibatkan peralatan tidak lagi didukung berdasarkan persyaratan
dan ketentuan Pencadangan dan DR.
Untuk menyelesaikan masalah perangkat pencadangan/pemulihan, hubungi tim dukungan Layanan Pencadangan dan DR.
Jika perlu, Anda harus melakukan salah satu hal berikut:
Bagikan konsol serial perangkat pencadangan kepada tim dukungan. Untuk
mengetahui detail tentang cara mendapatkan informasi konsol serial, lihat
Memecahkan masalah menggunakan konsol serial.
Atau, pastikan instance Anda berada di jaringan yang sama tempat
Anda dapat mengakses appliance pencadangan/pemulihan dengan port 26.
Solusi terbaiknya adalah pencegahan
Sistem yang dikonfigurasi sesuai dengan praktik terbaik cenderung tidak akan mengalami masalah. Banyak masalah dapat dilacak ke dasar-dasar seperti versi, persyaratan, dan izin
software. Lihat
Matriks Dukungan dan
Catatan Rilis setiap kali
jaringan Anda berubah.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-18 UTC."],[[["\u003cp\u003eBackup and DR Service support is available through the Google Cloud Support Center, where you can also manage cases.\u003c/p\u003e\n"],["\u003cp\u003eComprehensive product documentation, including troubleshooting guides and FAQs, is available for detailed information.\u003c/p\u003e\n"],["\u003cp\u003eFor troubleshooting, resources include the support matrix, error message lookup, system logs, and the Google Cloud Community.\u003c/p\u003e\n"],["\u003cp\u003eRegular security updates to backup/recovery appliances are crucial, as detailed in the Backup and DR Service update policy, to avoid loss of support.\u003c/p\u003e\n"],["\u003cp\u003eWhen resolving appliance issues, provide the support team with the serial console or ensure accessibility to the appliance on port 26.\u003c/p\u003e\n"]]],[],null,["# Get support\n\nSupport for Backup and DR Service is provided through the\n[Google Cloud Support Center](/support/docs/manage-cases).\n\nYou also have full [product documentation](/backup-disaster-recovery/docs/performance/backupdr-documentation).\n\nTroubleshooting\n---------------\n\nTroubleshooting is an important, complex, and frequently frustrating activity.\nHere are some resources to help you troubleshoot effectively and as smoothly as possible.\n\n- [Check the support matrix](/backup-disaster-recovery/docs/supportmatrix-backupdr)\n- If you have an error message, see [Event IDs and error messages](/backup-disaster-recovery/docs/event-codes).\n- You can gain valuable context from your system logs, see [download system logs](/backup-disaster-recovery/docs/concepts/logs).\n- If it's something else, then create a support case at the [Google Cloud Support Center](/support/docs/manage-cases).\n- Ask your question in the [Google Cloud Community](https://www.googlecloudcommunity.com/gc/forums/filteredbylabelpage/board-id/cloud-infrastructure/label-name/backup%20and%20dr).\n- Check the [FAQs](/backup-disaster-recovery/docs/faq).\n\n- To ensure the security of your backup/recovery appliances, keep them up to date\n with regular security patches, fixes, and updates. The [Backup and DR Service update\n policy](/backup-disaster-recovery/docs/bulletins/backupdr-update-policy)\n outlines the importance of timely updates. Failure to comply with the policy can\n result in the appliances falling out of support under the Backup and DR terms\n and conditions.\n\n- To resolve backup/recovery appliance issues, contact the Backup and DR Service support team.\n If needed, you must do either of the following:\n\n - Share the serial console of the backup appliance with the support team. For details on how to obtain serial console information, see [Troubleshooting using the serial console](/compute/docs/troubleshooting/troubleshooting-using-serial-console#enabling_interactive_access_on_the_serial_console).\n - Alternatively, ensure that your instance is on the same network from which you can access the backup/recovery appliance with port 26.\n\nThe best solution is prevention\n-------------------------------\n\nA system configured according to best practices is less likely to run into\ntrouble. Many problems can be traced to fundamentals such as software\nversions, requirements, and permissions. Refer to the\n[Support Matrix](/backup-disaster-recovery/docs/supportmatrix-backupdr) and\nto the [Release Notes](/backup-disaster-recovery/docs/release-notes) whenever\nyour network changes."]]
