Portal user management requests are meant for creating and managing users in the Support Portal.
Support Portal users can create, view, and update Support tickets or service requests using
one of the following methods:
You can reset the password using the following instructions:
Go to Apigee Support
and navigate
to the File a support ticket section.
Click File a support ticket.
Click Forgot Your Password? in the Apigee Support portal page.
Update support portal admin contact in the support portal
No
File a support case with the Google Cloud support team.
Google Cloud console user management requests
Google Cloud console allows Apigee and hybrid users to create and manage cases. For
information about the various user roles and getting access control to Google Cloud console see
Access control with IAM.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-26 UTC."],[[["\u003cp\u003eThis document outlines user management procedures for the Apigee Support portal and the Google Cloud console, covering both Apigee and Apigee hybrid users.\u003c/p\u003e\n"],["\u003cp\u003eUsers can independently onboard new users, remove existing users, and reset passwords in the Apigee Support portal, while updating the support portal admin contact requires filing a support case with Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eUsers can add new users to and remove existing users from the Google Cloud console by managing the Customer Care IAM roles.\u003c/p\u003e\n"],["\u003cp\u003eThere are two methods of filing support cases: using the Apigee Support portal, or using the Google Cloud console.\u003c/p\u003e\n"]]],[],null,["*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/portal-user-management-req) documentation.*\n\n\nPortal user management requests are meant for creating and managing users in the Support Portal.\nSupport Portal users can create, view, and update Support tickets or service requests using\none of the following methods:\n\n- If you file support cases via [Apigee Support portal](https://cloud.google.com/apigee/support/), then refer to [Apigee Support portal user management requests](#apigee)\n- If you file support cases via Google Cloud console, then refer to [Google Cloud console user management requests](#cloud).\n\n| **Note:** This applies to both Apigee and Apigee hybrid users.\n\nApigee Support portal user management requests\n\n| Service request description | Can I do this myself? | How to perform this operation? |\n|-----------------------------------------------------------|-----------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Onboard new users into support portal | Yes | [Add more users to Apigee Support portal](/apigee/docs/support/portal-access#adding-more-users-to-the-support-portal) |\n| Remove existing users from the support portal | Yes | [Remove users from Apigee Support portal](/apigee/docs/support/portal-access#removing-users-from-support-portal) |\n| Reset the support portal user password | Yes | You can reset the password using the following instructions: 1. Go to [Apigee Support](https://cloud.google.com/apigee/support/) and navigate to the **File a support ticket** section. 2. Click **File a support ticket**. 3. Click **Forgot Your Password?** in the Apigee Support portal page. |\n| Update support portal admin contact in the support portal | No | File a support case with the Google Cloud support team. |\n\nGoogle Cloud console user management requests\n\n\nGoogle Cloud console allows Apigee and hybrid users to create and manage cases. For\ninformation about the various user roles and getting access control to Google Cloud console see\n[Access control with IAM](https://cloud.google.com/support/docs/access-control).\n\n| Service request description | Can I do this myself? | How to perform this operation? |\n|---------------------------------------------------|-----------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Onboard (add) new users into Google Cloud console | Yes | 1. Choose the appropriate [Customer Care IAM role](https://cloud.google.com/support/docs/access-control#iam_roles) 2. [Add users to appropriate Customer Care IAM role in Google Cloud console](https://cloud.google.com/support/docs/access-control#granting_roles) |\n| Remove existing users from Google Cloud console | Yes | [Revoke access for Customer Care IAM role in Google Cloud console](https://cloud.google.com/iam/docs/granting-changing-revoking-access#iam-revoke-single-role-console) |"]]
