Service requests are a type of support requested by Apigee users for assistance required from
Apigee Support on non-incident related tasks. In Apigee, the non-incident related tasks include
creating or deleting organizations and environments, managing the capacity of the
infrastructure, managing portal users, configuring resources, etc.
In Apigee, many of these non-incident related tasks are self-serviceable. Apigee users
should be able to perform many of the tasks if they have the appropriate permissions. However,
assistance may be required from Google Cloud support to perform certain tasks, which are not yet
self-serviceable.
In Apigee hybrid, all tasks are self-serviceable, except for the initial entitlement request.
This document describes which service request tasks are self-serviceable in Apigee and hybrid,
and how you can perform them, and which service request tasks require you to create a new
support case with Google Cloud support.
Service requests are classified into the following categories based on the type of request:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-04 UTC."],[[["This document outlines service requests for Apigee and Apigee hybrid, which are non-incident related support tasks."],["Many service request tasks are self-serviceable in Apigee with proper permissions, while others require Google Cloud support."],["In Apigee hybrid, all tasks are self-serviceable, excluding the initial entitlement request."],["Service requests covered in this document include portal user management, entitlement requests, provisioning requests, stress/load/penetration test requests, and infrastructure capacity management."]]],[]]
