[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eAgent Assist offers features like Generative Knowledge Assist, Smart Reply, FAQ Assist, and Article Suggestion to aid human agents during conversations.\u003c/p\u003e\n"],["\u003cp\u003eVirtual agents can be configured using Dialogflow to manage end-user inquiries before involving human agents.\u003c/p\u003e\n"],["\u003cp\u003eSentiment analysis determines the emotional tone of messages, and real-time entity extraction automatically pulls data from Dialogflow system entities.\u003c/p\u003e\n"],["\u003cp\u003eYou can use public conversation data or upload your own transcripts to train the Smart Reply model, and export conversation data to Cloud Storage.\u003c/p\u003e\n"],["\u003cp\u003eAgent assist will offer solutions by surfacing AI answers, custom response suggestions, FAQ suggestions, and article suggestions.\u003c/p\u003e\n"]]],[],null,["# How-to guides\n\n- [### Generative Knowledge Assist\n Surface Gen AI answers to human agents.](/agent-assist/docs/generative-knowledge-assist)\n- [### Smart Reply\n Send custom response suggestions to your human agents while they are\n conversing with end-users.](/agent-assist/docs/smart-reply)\n- [### FAQ Assist\n Send FAQ suggestions to your human agents during a conversation.](/agent-assist/docs/faq)\n- [### Article Suggestion\n Send article suggestions to your human agents during a conversation.](/agent-assist/docs/article-suggestion)\n- [### Sentiment analysis\n Analyze messages to determine emotional intent.](/agent-assist/docs/sentiment-analysis)\n- [### Uploading conversation data\n Get started with public Agent Assist conversation data or upload your\n own conversation transcripts to train a Smart Reply model.](/agent-assist/docs/conversation-data-format)\n- [### Real-time entity extraction\n Automatically extract data that matches any Dialogflow system entity in\n end-user expressions.](/agent-assist/docs/entity-extract)\n- [### Export conversation data\n Export conversation messages to a Cloud Storage bucket.](/agent-assist/docs/export-conversations)"]]
