Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Mendapatkan penawaran Google Cloud Customer Care
Google Cloud menawarkan layanan dukungan khusus untuk memenuhi kebutuhan pelanggan tertentu, seperti cakupan 24/7, dukungan multi-saluran, dan akses ke pakar di bidangnya. Dukungan Premium atau Dukungan Enhanced diperlukan untuk membeli T-Systems Sovereign Cloud.
Layanan dukungan teknis T-Systems Sovereign Cloud hanya tersedia untuk pelanggan yang telah membeli Dukungan Premium atau Dukungan Enhanced. Untuk pertanyaan tentang produk T-Systems Sovereign Cloud, buka kasus dukungan dengan menentukan subkomponen yang paling relevan dengan masalah Anda saat Anda membuka kasus.
Kolom
Spesifikasi
Grup
Identity & Security
Komponen
Pilih kategori yang sesuai untuk masalah Anda
Subkomponen
Pilih kategori yang sesuai untuk masalah Anda
Untuk membuka kasus dukungan, lihat
Prosedur Dukungan.
Anda bertanggung jawab untuk memastikan bahwa informasi sensitif tidak dibagikan dalam kasus Dukungan Anda.
Semua permintaan layanan dukungan teknis oleh pelanggan harus diajukan
melalui opsi Buat Kasus dalam konsol Google Cloud dan, di kolom
folder atau kolom project, sertakan ID folder atau ID project yang sesuai dengan
project dalam organisasi T-Systems Sovereign Cloud. Dukungan hanya tersedia dalam bahasa Inggris. Layanan Dukungan Tambahan
dijelaskan dalam Panduan Layanan Dukungan Teknis Google Cloud.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-03 UTC."],[],[],null,["# Get support\n\n| **Important:** Documentation for the latest version of T-Systems International (TSI)'s partnered offering ---Sovereign Controls by T-Systems--- is available here: [Sovereign Controls by Partners](/sovereign-controls-by-partners/docs/overview)\n\nGet a Google Cloud Customer Care offering\n-----------------------------------------\n\nGoogle Cloud offers specific support services to meet specific customer needs,\nsuch as 24/7 coverage, multi-channel support, and access to subject-matter\nexperts. Premium Support or Enhanced Support is required to purchase\nT-Systems Sovereign Cloud.\n\nFor more information, see\n[Google Cloud Customer Care service](https://cloud.google.com/support).\n\nOpen a support case\n-------------------\n\nT-Systems Sovereign Cloud technical support services are only available for\ncustomers who have purchased Premium Support or Enhanced Support. For questions\nabout the T-Systems Sovereign Cloud product, open a support case specifying the\nsubcomponent that is most relevant to your issue when you open a case.\n\nTo open a support case, see\n[Support Procedures](/support/docs/procedures).\nYou are responsible for ensuring that sensitive information is not shared within\nyour Support case.\n\nAll requests for technical support services by the customer must be submitted\nvia the **Create Case** option from within the Google Cloud console and, in the\nfolder field or project field, include the folder identifier (ID) or project\nidentifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud\norganization. Support is provided only in English. Additional Support Services\nare outlined in the Google Cloud Technical Support Services Guidelines."]]
