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Get a Google Cloud Customer Care offering
Google Cloud offers specific support services to meet specific customer needs,
such as 24/7 coverage, multi-channel support, and access to subject-matter
experts. Premium Support or Enhanced Support is required to purchase
T-Systems Sovereign Cloud.
T-Systems Sovereign Cloud technical support services are only available for
customers who have purchased Premium Support or Enhanced Support. For questions
about the T-Systems Sovereign Cloud product, open a support case specifying the
subcomponent that is most relevant to your issue when you open a case.
Field
Specification
Group
Identity & Security
Component
Select the appropriate category for your issue
Sub Component
Select the appropriate category for your issue
To open a support case, see
Support Procedures.
You are responsible for ensuring that sensitive information is not shared within
your Support case.
All requests for technical support services by the customer must be submitted
via the Create Case option from within the Google Cloud console and, in the
folder field or project field, include the folder identifier (ID) or project
identifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud
organization. Support is provided only in English. Additional Support Services
are outlined in the Google Cloud Technical Support Services Guidelines.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[],[],null,["# Get support\n\n| **Important:** Documentation for the latest version of T-Systems International (TSI)'s partnered offering ---Sovereign Controls by T-Systems--- is available here: [Sovereign Controls by Partners](/sovereign-controls-by-partners/docs/overview)\n\nGet a Google Cloud Customer Care offering\n-----------------------------------------\n\nGoogle Cloud offers specific support services to meet specific customer needs,\nsuch as 24/7 coverage, multi-channel support, and access to subject-matter\nexperts. Premium Support or Enhanced Support is required to purchase\nT-Systems Sovereign Cloud.\n\nFor more information, see\n[Google Cloud Customer Care service](https://cloud.google.com/support).\n\nOpen a support case\n-------------------\n\nT-Systems Sovereign Cloud technical support services are only available for\ncustomers who have purchased Premium Support or Enhanced Support. For questions\nabout the T-Systems Sovereign Cloud product, open a support case specifying the\nsubcomponent that is most relevant to your issue when you open a case.\n\nTo open a support case, see\n[Support Procedures](/support/docs/procedures).\nYou are responsible for ensuring that sensitive information is not shared within\nyour Support case.\n\nAll requests for technical support services by the customer must be submitted\nvia the **Create Case** option from within the Google Cloud console and, in the\nfolder field or project field, include the folder identifier (ID) or project\nidentifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud\norganization. Support is provided only in English. Additional Support Services\nare outlined in the Google Cloud Technical Support Services Guidelines."]]
