Troubleshoot common issues in Personalized Service Health
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This document describes issues you may encounter in using Personalized Service Health and
how to resolve them.
The API is throwing a 403 error
If you access the API when it is not enabled, you will receive the following
error message:
{
"error": {
"code": 403,
"message": "Service Health API has not been used in project PROJECT_ID before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/servicehealth.googleapis.com/overview?project=PROJECT_ID then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.",
"status": "PERMISSION_DENIED",
"details": [
{
"@type": "type.googleapis.com/google.rpc.Help",
"links": [
{
"description": "Google developers console API activation",
"url": "https://console.developers.google.com/apis/api/servicehealth.googleapis.com/overview?project=PROJECT_ID"
}
]
},
{
"@type": "type.googleapis.com/google.rpc.ErrorInfo",
"reason": "SERVICE_DISABLED",
"domain": "googleapis.com",
"metadata": {
"consumer": "projects/PROJECT_ID",
"service": "servicehealth.googleapis.com"
}
}
]
}
}
An alert was not fired for a new incident
Personalized Service Health won't send a notification if an incident has a relevance of
Unknown. Alternatively, your alert policy may be misconfigured.
Give feedback, request features, or report issues
Navigate to the Help button in the Google Cloud console global
navigation bar.
Select Send feedback.
Write feedback, suggest features, or report an issue.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-03 UTC."],[],[],null,["This document describes issues you may encounter in using Personalized Service Health and\nhow to resolve them.\n\nThe API is throwing a 403 error\n\nIf you access the API when it is not enabled, you will receive the following\nerror message: \n\n {\n \"error\": {\n \"code\": 403,\n \"message\": \"Service Health API has not been used in project \u003cvar class=\"readonly\" translate=\"no\"\u003ePROJECT_ID\u003c/var\u003e before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/servicehealth.googleapis.com/overview?project=\u003cvar class=\"readonly\" translate=\"no\"\u003ePROJECT_ID\u003c/var\u003e then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.\",\n \"status\": \"PERMISSION_DENIED\",\n \"details\": [\n {\n \"@type\": \"type.googleapis.com/google.rpc.Help\",\n \"links\": [\n {\n \"description\": \"Google developers console API activation\",\n \"url\": \"https://console.developers.google.com/apis/api/servicehealth.googleapis.com/overview?project=\u003cvar class=\"readonly\" translate=\"no\"\u003ePROJECT_ID\u003c/var\u003e\"\n }\n ]\n },\n {\n \"@type\": \"type.googleapis.com/google.rpc.ErrorInfo\",\n \"reason\": \"SERVICE_DISABLED\",\n \"domain\": \"googleapis.com\",\n \"metadata\": {\n \"consumer\": \"projects/\u003cvar class=\"readonly\" translate=\"no\"\u003ePROJECT_ID\u003c/var\u003e\",\n \"service\": \"servicehealth.googleapis.com\"\n }\n }\n ]\n }\n }\n\nAn alert was not fired for a new incident\n\nPersonalized Service Health won't send a notification if an incident has a relevance of\n**Unknown**. Alternatively, your alert policy may be misconfigured.\n\nGive feedback, request features, or report issues\n\n1. Navigate to the **Help** button in the Google Cloud console global navigation bar.\n2. Select **Send feedback**.\n3. Write feedback, suggest features, or report an issue.\n4. (Optional) Include a screenshot.\n5. Select **Send**."]]
