Class Escalation (0.1.6)

Escalation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

An escalation of a support case.

Attributes

NameDescription
reason google.cloud.support_v2.types.Escalation.Reason
Required. The reason why the Case is being escalated.
justification str
Required. A free text description to accompany the reason field above. Provides additional context on why the case is being escalated.

Classes

Reason

Reason(value)

An enum detailing the possible reasons a case may be escalated.

Values: REASON_UNSPECIFIED (0): The escalation reason is in an unknown state or has not been specified. RESOLUTION_TIME (1): The case is taking too long to resolve. TECHNICAL_EXPERTISE (2): The support agent does not have the expertise required to successfully resolve the issue. BUSINESS_IMPACT (3): The issue is having a significant business impact.