Class Reason (0.1.18) 

Reason(value)

An enum detailing the possible reasons a case may be escalated.

Enums
Name Description
REASON_UNSPECIFIED The escalation reason is in an unknown state or has not been specified.
RESOLUTION_TIME The case is taking too long to resolve.
TECHNICAL_EXPERTISE The support agent does not have the expertise required to successfully resolve the issue.
BUSINESS_IMPACT The issue is having a significant business impact.