Case(mapping=None, *, ignore_unknown_fields=False, **kwargs)A support case.
Attributes | |
|---|---|
| Name | Description |
name |
str
The resource name for the case. |
display_name |
str
The short summary of the issue reported in this case. |
description |
str
A broad description of the issue. |
classification |
google.cloud.support_v2.types.CaseClassification
The issue classification applicable to this case. |
time_zone |
str
The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API. |
subscriber_email_addresses |
MutableSequence[str]
The email addresses to receive updates on this case. |
state |
google.cloud.support_v2.types.Case.State
Output only. The current status of the support case. |
create_time |
google.protobuf.timestamp_pb2.Timestamp
Output only. The time this case was created. |
update_time |
google.protobuf.timestamp_pb2.Timestamp
Output only. The time this case was last updated. |
creator |
google.cloud.support_v2.types.Actor
The user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support. |
contact_email |
str
A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs. |
escalated |
bool
Whether the case is currently escalated. |
test_case |
bool
Whether this case was created for internal API testing and should not be acted on by the support team. |
language_code |
str
The language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en",
"zh-CN", "zh-TW", "ja", "ko"). If no
language or an unsupported language is specified, this field
defaults to English (en).
Language selection during case creation may affect your
available support options. For a list of supported languages
and their support working hours, see:
https://cloud.google.com/support/docs/language-working-hours
|
priority |
google.cloud.support_v2.types.Case.Priority
The priority of this case. |
Classes
Priority
Priority(value)The case Priority. P0 is most urgent and P4 the least.
Values: PRIORITY_UNSPECIFIED (0): Priority is undefined or has not been set yet. P0 (1): Extreme impact on a production service. Service is hard down. P1 (2): Critical impact on a production service. Service is currently unusable. P2 (3): Severe impact on a production service. Service is usable but greatly impaired. P3 (4): Medium impact on a production service. Service is available, but moderately impaired. P4 (5): General questions or minor issues. Production service is fully available.
State
State(value)The status of a support case.
Values: STATE_UNSPECIFIED (0): Case is in an unknown state. NEW (1): The case has been created but no one is assigned to work on it yet. IN_PROGRESS_GOOGLE_SUPPORT (2): The case is currently being handled by Google support. ACTION_REQUIRED (3): Google is waiting for a response. SOLUTION_PROVIDED (4): A solution has been offered for the case, but it isn't yet closed. CLOSED (5): The case has been resolved.