Class ConversationMeasure (1.23.0)

ConversationMeasure(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Attributes

Name Description
conversation_count int
The conversation count. This field is a member of oneof_ _conversation_count.
average_silence_percentage float
The average silence percentage. This field is a member of oneof_ _average_silence_percentage.
average_duration google.protobuf.duration_pb2.Duration
The average duration. This field is a member of oneof_ _average_duration.
average_turn_count float
The average turn count. This field is a member of oneof_ _average_turn_count.
average_agent_sentiment_score float
The average agent's sentiment score. This field is a member of oneof_ _average_agent_sentiment_score.
average_client_sentiment_score float
The average client's sentiment score. This field is a member of oneof_ _average_client_sentiment_score.
average_customer_satisfaction_rating float
The average customer satisfaction rating. This field is a member of oneof_ _average_customer_satisfaction_rating.
average_qa_normalized_score float
Average QA normalized score. Will exclude 0's in average calculation. This field is a member of oneof_ _average_qa_normalized_score.
qa_tag_scores MutableSequence[google.cloud.contact_center_insights_v1.types.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore]
Average QA normalized score for all the tags.
average_qa_question_normalized_score float
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID. This field is a member of oneof_ _average_qa_question_normalized_score.

Classes

QaTagScore

QaTagScore(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Average QA normalized score for the tag.