ConversationMeasure(mapping=None, *, ignore_unknown_fields=False, **kwargs)
The measure related to conversations.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
Attributes |
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Name | Description |
conversation_count |
int
The conversation count. This field is a member of oneof _ _conversation_count .
|
average_silence_percentage |
float
The average silence percentage. This field is a member of oneof _ _average_silence_percentage .
|
average_duration |
google.protobuf.duration_pb2.Duration
The average duration. This field is a member of oneof _ _average_duration .
|
average_turn_count |
float
The average turn count. This field is a member of oneof _ _average_turn_count .
|
average_agent_sentiment_score |
float
The average agent's sentiment score. This field is a member of oneof _ _average_agent_sentiment_score .
|
average_client_sentiment_score |
float
The average client's sentiment score. This field is a member of oneof _ _average_client_sentiment_score .
|
average_customer_satisfaction_rating |
float
The average customer satisfaction rating. This field is a member of oneof _ _average_customer_satisfaction_rating .
|
average_qa_normalized_score |
float
Average QA normalized score. Will exclude 0's in average calculation. This field is a member of oneof _ _average_qa_normalized_score .
|
qa_tag_scores |
MutableSequence[google.cloud.contact_center_insights_v1.types.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore]
Average QA normalized score for all the tags. |
average_qa_question_normalized_score |
float
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID. This field is a member of oneof _ _average_qa_question_normalized_score .
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Classes
QaTagScore
QaTagScore(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Average QA normalized score for the tag.