Class AgentInfo (1.22.0)

AgentInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Information about an agent involved in the conversation.

Attributes

Name Description
agent_id str
A user-specified string representing the agent.
display_name str
The agent's name.
team str
A user-specified string representing the agent's team.
disposition_code str
A user-provided string indicating the outcome of the agent's segment of the call.
agent_type google.cloud.contact_center_insights_v1.types.ConversationParticipant.Role
The agent type, e.g. HUMAN_AGENT.