Class QaScorecardResult (1.22.0) 

QaScorecardResult(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes
Name Description
name str
Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
qa_scorecard_revision str
The QaScorecardRevision scored by this result.
conversation str
The conversation scored by this result.
create_time google.protobuf.timestamp_pb2.Timestamp
Output only. The timestamp that the revision was created.
agent_id str
ID of the agent that handled the conversation.
qa_answers MutableSequence[google.cloud.contact_center_insights_v1.types.QaAnswer]
Set of QaAnswers represented in the result.
score float
The overall numerical score of the result, incorporating any manual edits if they exist. This field is a member of oneof_ _score.
potential_score float
The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation. This field is a member of oneof_ _potential_score.
normalized_score float
The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist. This field is a member of oneof_ _normalized_score.
qa_tag_results MutableSequence[google.cloud.contact_center_insights_v1.types.QaScorecardResult.QaTagResult]
Collection of tags and their scores.
score_sources MutableSequence[google.cloud.contact_center_insights_v1.types.QaScorecardResult.ScoreSource]
List of all individual score sets.

Classes

QaTagResult

QaTagResult(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Tags and their corresponding results.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

ScoreSource

ScoreSource(mapping=None, *, ignore_unknown_fields=False, **kwargs)

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields