Class QualityMetadata (1.16.0)
Stay organized with collections
Save and categorize content based on your preferences.
QualityMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Conversation metadata related to quality management.
Attributes |
|---|
| Name | Description |
customer_satisfaction_rating |
int
An arbitrary integer value indicating the
customer's satisfaction rating.
|
wait_duration |
google.protobuf.duration_pb2.Duration
The amount of time the customer waited to
connect with an agent.
|
menu_path |
str
An arbitrary string value specifying the menu
path the customer took.
|
agent_info |
MutableSequence[google.cloud.contact_center_insights_v1.types.Conversation.QualityMetadata.AgentInfo]
Information about agents involved in the
call.
|
Classes
AgentInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)
Information about an agent involved in the conversation.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-09-05 UTC.
[{
"type": "thumb-down",
"id": "hardToUnderstand",
"label":"Hard to understand"
},{
"type": "thumb-down",
"id": "incorrectInformationOrSampleCode",
"label":"Incorrect information or sample code"
},{
"type": "thumb-down",
"id": "missingTheInformationSamplesINeed",
"label":"Missing the information/samples I need"
},{
"type": "thumb-down",
"id": "otherDown",
"label":"Other"
}]
[{
"type": "thumb-up",
"id": "easyToUnderstand",
"label":"Easy to understand"
},{
"type": "thumb-up",
"id": "solvedMyProblem",
"label":"Solved my problem"
},{
"type": "thumb-up",
"id": "otherUp",
"label":"Other"
}]
{
"lastModified": "Last updated 2024-09-05 UTC.",
"confidential": False
}
