Class Conversation (1.15.0)

Conversation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The conversation resource.

This message has oneof_ fields (mutually exclusive fields). For each oneof, at most one member field can be set at the same time. Setting any member of the oneof automatically clears all other members.

.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields

Attributes
Name	Description
`call_metadata`	`google.cloud.contact_center_insights_v1.types.Conversation.CallMetadata` Call-specific metadata. This field is a member of `oneof`_ `metadata`.
`expire_time`	`google.protobuf.timestamp_pb2.Timestamp` The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted. This field is a member of `oneof`_ `expiration`.
`ttl`	`google.protobuf.duration_pb2.Duration` Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time. This field is a member of `oneof`_ `expiration`.
`name`	`str` Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
`data_source`	`google.cloud.contact_center_insights_v1.types.ConversationDataSource` The source of the audio and transcription for the conversation.
`create_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The time at which the conversation was created.
`update_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The most recent time at which the conversation was updated.
`start_time`	`google.protobuf.timestamp_pb2.Timestamp` The time at which the conversation started.
`language_code`	`str` A user-specified language code for the conversation.
`agent_id`	`str` An opaque, user-specified string representing the human agent who handled the conversation.
`labels`	`MutableMapping[str, str]` A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
`transcript`	`google.cloud.contact_center_insights_v1.types.Conversation.Transcript` Output only. The conversation transcript.
`medium`	`google.cloud.contact_center_insights_v1.types.Conversation.Medium` Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
`duration`	`google.protobuf.duration_pb2.Duration` Output only. The duration of the conversation.
`turn_count`	`int` Output only. The number of turns in the conversation.
`latest_analysis`	`google.cloud.contact_center_insights_v1.types.Analysis` Output only. The conversation's latest analysis, if one exists.
`latest_summary`	`google.cloud.contact_center_insights_v1.types.ConversationSummarizationSuggestionData` Output only. Latest summary of the conversation.
`runtime_annotations`	`MutableSequence[google.cloud.contact_center_insights_v1.types.RuntimeAnnotation]` Output only. The annotations that were generated during the customer and agent interaction.
`dialogflow_intents`	`MutableMapping[str, google.cloud.contact_center_insights_v1.types.DialogflowIntent]` Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
`obfuscated_user_id`	`str` Obfuscated user ID which the customer sent to us.

Classes

CallMetadata

CallMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Call-specific metadata.

DialogflowIntentsEntry

DialogflowIntentsEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The abstract base class for a message.

Parameters
Name	Description
`kwargs`	`dict` Keys and values corresponding to the fields of the message.
`mapping`	`Union[dict, .Message]` A dictionary or message to be used to determine the values for this message.
`ignore_unknown_fields`	`Optional(bool)` If True, do not raise errors for unknown fields. Only applied if `mapping` is a mapping type or there are keyword parameters.

LabelsEntry

LabelsEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The abstract base class for a message.

Parameters
Name	Description
`kwargs`	`dict` Keys and values corresponding to the fields of the message.
`mapping`	`Union[dict, .Message]` A dictionary or message to be used to determine the values for this message.
`ignore_unknown_fields`	`Optional(bool)` If True, do not raise errors for unknown fields. Only applied if `mapping` is a mapping type or there are keyword parameters.

Medium

Medium(value)

Possible media for the conversation.

Values: MEDIUM_UNSPECIFIED (0): Default value, if unspecified will default to PHONE_CALL. PHONE_CALL (1): The format for conversations that took place over the phone. CHAT (2): The format for conversations that took place over chat.

Transcript

Transcript(mapping=None, *, ignore_unknown_fields=False, **kwargs)

A message representing the transcript of a conversation.