Class Conversation (0.4.0)

Conversation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The conversation resource.

Attributes
Name	Description
`call_metadata`	`google.cloud.contact_center_insights_v1.types.Conversation.CallMetadata` Call-specific metadata.
`expire_time`	`google.protobuf.timestamp_pb2.Timestamp` The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
`ttl`	`google.protobuf.duration_pb2.Duration` Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
`name`	`str` Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
`data_source`	`google.cloud.contact_center_insights_v1.types.ConversationDataSource` The source of the audio and transcription for the conversation.
`create_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The time at which the conversation was created.
`update_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The most recent time at which the conversation was updated.
`start_time`	`google.protobuf.timestamp_pb2.Timestamp` The time at which the conversation started.
`language_code`	`str` A user-specified language code for the conversation.
`agent_id`	`str` An opaque, user-specified string representing the human agent who handled the conversation.
`labels`	`Sequence[google.cloud.contact_center_insights_v1.types.Conversation.LabelsEntry]` A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
`transcript`	`google.cloud.contact_center_insights_v1.types.Conversation.Transcript` Output only. The conversation transcript.
`medium`	`google.cloud.contact_center_insights_v1.types.Conversation.Medium` Immutable. The conversation medium.
`duration`	`google.protobuf.duration_pb2.Duration` Output only. The duration of the conversation.
`turn_count`	`int` Output only. The number of turns in the conversation.
`latest_analysis`	`google.cloud.contact_center_insights_v1.types.Analysis` Output only. The conversation's latest analysis, if one exists.
`runtime_annotations`	`Sequence[google.cloud.contact_center_insights_v1.types.RuntimeAnnotation]` Output only. The annotations that were generated during the customer and agent interaction.
`dialogflow_intents`	`Sequence[google.cloud.contact_center_insights_v1.types.Conversation.DialogflowIntentsEntry]` Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Classes

CallMetadata

CallMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Call-specific metadata. .. attribute:: customer_channel

The audio channel that contains the customer.

:type: int

DialogflowIntentsEntry

DialogflowIntentsEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The abstract base class for a message.

Parameters
Name	Description
`kwargs`	`dict` Keys and values corresponding to the fields of the message.
`mapping`	`Union[dict, .Message]` A dictionary or message to be used to determine the values for this message.
`ignore_unknown_fields`	`Optional(bool)` If True, do not raise errors for unknown fields. Only applied if `mapping` is a mapping type or there are keyword parameters.

LabelsEntry

LabelsEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The abstract base class for a message.

Parameters
Name	Description
`kwargs`	`dict` Keys and values corresponding to the fields of the message.
`mapping`	`Union[dict, .Message]` A dictionary or message to be used to determine the values for this message.
`ignore_unknown_fields`	`Optional(bool)` If True, do not raise errors for unknown fields. Only applied if `mapping` is a mapping type or there are keyword parameters.

Medium

Medium(value)

Possible media for the conversation.

Transcript

Transcript(mapping=None, *, ignore_unknown_fields=False, **kwargs)

A message representing the transcript of a conversation. .. attribute:: transcript_segments

A list of sequential transcript segments that comprise the conversation.

:type: Sequence[google.cloud.contact_center_insights_v1.types.Conversation.Transcript.TranscriptSegment]